Christine Rodriguez
Houston,TX
Summary
Dynamic and results-oriented professional with extensive experience at BDO, adept in office administration and customer service. Excelled in implementing efficient file systems and enhancing client satisfaction through meticulous attention to detail and proactive problem-solving. Demonstrated proficiency in Microsoft Office Suite and exceptional communication skills, contributing to a positive and efficient work environment.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Admin Assistant
BDO
12.2014 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Maintained inventory of office supplies and placed orders. Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Organized department events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
Executive Admin Assistant
UHY Advisors
10.1995 - 12.2014
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments and handled calenders for senior leadership.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Assisted in the development of presentations, effectively conveying crucial information to stakeholders.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Wrote reports, executive summaries and newsletters.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
Education
Associate of Science - Emergency Medical Technology/Technician (Paramedic
San Jacinto College North
Houston, TX05.1982
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Customer and client relations
- Computer Proficiency
- Filing
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Office Management
- Professional Communication
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Excel spreadsheets
- Recordkeeping
- Verbal Communication
- Data organization
- Records Management
- Professional and mature
- Calendar Management
- Filing and data archiving
- Invoice Processing
- Documentation And Reporting
- Relationship Building
- Mail handling
- Meticulous attention to detail
- Microsoft PowerPoint
- Data Management
- Data Collection
- Spreadsheets
- Multi-Line Phone Systems
- Resourceful
- Event Coordination
- Tech-Savvy
- Meeting planning
- Social media knowledge
- Complex Problem-Solving
- Spreadsheet development
- Internal Communications
- Internet Research
- Bookkeeping
- Purchase orders organization
- Coordination
- Writing reports
- Employee timesheet processing
- Database Management
- Training and coaching
- Quality Assurance
- Letter preparation
- Account Reconciliation
- Budgeting
- Expense Reporting
- Correspondence Writing
- Office Equipment Maintenance
- Reception oversight
- Report Generation
- Team Bonding
Certification
- State of Texas Public Notary
Languages
Spanish
Native or Bilingual
Timeline
Admin Assistant
BDO
12.2014 - Current
Executive Admin Assistant
UHY Advisors
10.1995 - 12.2014
- State of Texas Public Notary
Associate of Science - Emergency Medical Technology/Technician (Paramedic
San Jacinto College North
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