Christine Roehrig

• Answered inquiries and provided superior customer service to clients.
• Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
• Originated loan application analyzed credit report for loan placement
• Priced and ran loans for Approval thru Fannie Mae/Freddie Mac
• Prepared loan application for disclosure and signature thru Encompass Software
• Answered inquiries and provided superior customer service to clients.
• Set up files using loan officer checklist and submitted on-time for processing.
• Communicated with customers daily to request information and complete paperwork.

• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Collected information from banks, institutions and employers to assess applicant eligibility.
• Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs

• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Collected information from banks, institutions and employers to assess applicant eligibility.
• Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.

• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Collected information from banks, institutions and employers to assess applicant eligibility.
• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Maintained strict confidentiality of bank records and client information.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Submitted loan applications to underwriter for verification and recommendations.
• Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
• Developed strong relationships with customers through high levels of customer service.
• Advised clients on mortgage, education and personal loans.
• Developed systems to efficiently track loan documents and enhance accuracy.

Hired as Loan Originator and 30 days later Company closed Branch .

• Submitted loan applications to underwriter for verification and recommendations.
• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Developed and maintained relationships with local real estate agents.
• Reviewed and edited loan agreements to promote efficiency and accuracy.
• Recommended loan approvals and denials based on customer loan application reviews.
• Developed strong relationships with customers through high levels of customer service.
• Advised clients on mortgage, education and personal loans.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Examined customer loan applications for loan approvals and denials.
• Collaborated with other departments to promptly process loan applications.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Developed systems to efficiently track loan documents and enhance accuracy.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
• Analyzed potential risks and evaluated loan products to identify suitable options for customers.
• Monitored pipelines to track and log status of loans.
• Explained very technical financial information to applicants in easy to understand language.
• Proactively identified solutions for customers experiencing credit issues.
• Approved loan applications based on customer creditworthiness and provided detailed financial advice.
• Assisted customers with completing loan applications and other paperwork.
• Developed and maintained relationships with customers, lenders and other third parties.
• Researched and updated industry knowledge on changing legislation and regulations.
• Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
• Identified opportunities to cross-sell and upsell loan products to customers.

• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Collected information from banks, institutions and employers to assess applicant eligibility.
• Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
• Maintained strict confidentiality of bank records and client information.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Collaborated with other departments to promptly process loan applications.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Submitted loan applications to underwriter for verification and recommendations.
• Negotiated loan terms to provide favorable outcomes for both customers and lenders.
• Developed strong relationships with customers through high levels of customer service.
• Examined customer loan applications for loan approvals and denials.
• Advised clients on mortgage, education and personal loans.
• Recommended loan approvals and denials based on customer loan application reviews.

• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Collected information from banks, institutions and employers to assess applicant eligibility.
• Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
• Maintained strict confidentiality of bank records and client information.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Collaborated with other departments to promptly process loan applications.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Submitted loan applications to underwriter for verification and recommendations.
• Examined customer loan applications for loan approvals and denials.
• Developed strong relationships with customers through high levels of customer service.
• Advised clients on mortgage, education and personal loans.
• Recommended loan approvals and denials based on customer loan application reviews.

• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Collected information from banks, institutions and employers to assess applicant eligibility.
• Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Collaborated with other departments to promptly process loan applications.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Submitted loan applications to underwriter for verification and recommendations.
• Developed strong relationships with customers through high levels of customer service.
• Examined customer loan applications for loan approvals and denials.
• Advised clients on mortgage, education and personal loans.
• Developed systems to efficiently track loan documents and enhance accuracy.
• Recommended loan approvals and denials based on customer loan application reviews.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs

• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Collected information from banks, institutions and employers to assess applicant eligibility.
• Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
• Maintained strict confidentiality of bank records and client information.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Collaborated with other departments to promptly process loan applications.
• Assisted customers in understanding loan terms and conditions to make informed decisions.
• Submitted loan applications to underwriter for verification and recommendations.
• Negotiated loan terms to provide favorable outcomes for both customers and lenders.
• Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
• Developed strong relationships with customers through high levels of customer service.
• Examined customer loan applications for loan approvals and denials.
• Advised clients on mortgage, education and personal loans.

• Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
• Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
• Interviewed applicants to assess loan requirements before suggesting offers.
• Prepared documents for customers, submitting and overseeing through each step of closing process.
• Collected information from banks, institutions and employers to assess applicant eligibility.
• Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Established and cultivated solid business relationships with new or existing customers.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Evaluated performance against goals and implemented appropriate development plans.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
• Recruited and hired top-level talent to add value and expertise to sales department.

• Assisted with pulling information and reporting for inquiries and reviews.
• Shared feedback with internal departments to outline operational and training needs.
• Scrutinized data to troubleshoot and identify improvement opportunities.
• Collaborated with management to define, document and implement new processes.
• Performed routine quality control and assessment reviews to drive accuracy and compliance of applications.
• Standardized and reduced email communications between employees by formulating and implementing field communication processes.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Managed accounts to retain existing relationships and grow share of business.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Implemented systems and procedures to increase sales.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Prepared sales presentations for clients showing success and credibility of products.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Organized promotional events and interacted with community to increase sales volume.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
• Facilitated business by implementing practical networking techniques.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Collaborated with advertising group to create uniformity between advertising messages and retail incentives.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Established foundational processes for business operations.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Trained and developed team members to build human capital.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Generated revenues yearly and effectively capitalized on industry growth.
• Discovered areas of improvement by generating quarterly operational and sales reports.
• Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Worked with marketing teams to create print and online advertisements to bring in new customers.