Christine Roman
MIAMI
Summary
Seasoned leader with strong background in steering teams towards success. Possess significant experience in strategic planning, team motivation, and conflict resolution. Known for fostering positive work environments that encourage growth and productivity. Have positively impacted previous workplaces by instilling a culture of continuous improvement and collaboration.
Overview
7
7
years of professional experience
Work History
Leader
Walgreens
Fort Lauderdale
12.2021 - Current
- Perform bookkeeping activities, including cash report, cash drops to the safe, cash counts and make change available to cash registers.
- Authorize product returns, transaction voids, price modifications, and items not on file.
- Responsible for stocking, revisions and resets for my sections of the store.
- Assist with interior maintenance by ensuring clean and orderly store condition, including store or system repairs as requested by store manager.
- Resolve customer issues and answered questions to ensure a positive customer experience and build customer loyalty.
- Responsible for keeping the store keys for opening and closing of the store.
Front Desk Agent
The Clevelander
Miami Beach
02.2021 - 12.2021
- Checked-in/checked-out hotel guests courteously and efficiently; processed all payments according to established hotel requirements.
- Managed online, phone and in-person room reservations.
- Resolved guest complaints and ensured superior guest service is delivered.
- Referred and recommended guests to local dining and entertainment.
Front End Assistant Manager
Broward Meat and Fish Co.
Hollywood
03.2020 - 02.2021
- Promoted to a position of assistant manager after less than a year for great customer service skills.
- Monitored cashiers to ensure they were serving customers efficiently and following proper procedures during checkout.
- Monitored and authorized voids, canceled transactions, returns, and cashier audits.
- Trained new cashiers on how to operate the cash register and successfully complete their duties.
Customer Service Associate
Broward Meat and Fish Co.
Hollywood
11.2019 - 03.2020
- Selected for this position after demonstrating an ability to learn concepts quickly and efficiently.
- Ensured excellent customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
- Resolved customers' billing complaints by performing activities such as exchanging products and issuing refunds.
Cashier Associate
Broward Meat and Fish Co.
Hollywood
07.2019 - 11.2019
- Assisted over 100 customers per shift, maintaining and enhancing customer satisfaction in a fast-paced environment.
- Tasked with handling customer transactions, keeping count of the money within the drawer with 99% accuracy and successfully preventing any financial losses due to human error.
- Restocked store merchandise to appropriate locations, resulting in a more organized store, making it easier for customers to find specific products.
Education
Diploma -
Florida Virtual School
Skills
- Fluent in Spanish
Timeline
Leader
Walgreens
12.2021 - Current
Front Desk Agent
The Clevelander
02.2021 - 12.2021
Front End Assistant Manager
Broward Meat and Fish Co.
03.2020 - 02.2021
Customer Service Associate
Broward Meat and Fish Co.
11.2019 - 03.2020
Cashier Associate
Broward Meat and Fish Co.
07.2019 - 11.2019
Diploma -
Florida Virtual School