Christine Romans
Bakersfield,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
Work History
Assistant Mananger
CSL Plasma Center
08.2015 - 04.2022
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Human Resources Manager/Lead CNA
Living Waters Hospice
04.2011 - 08.2016
- Scanned and maintained confidential employee information and records.
- Ran reports to track metrics such as employee turnover, headcount and new hires.
- Answered employee requests and questions related to benefits and compensation.
- Maintained employee and contract files to keep company in compliance with current laws and coordinate office activities and vendor relations.
- Managed full-cycle recruiting process by sourcing, screening and interviewing candidates.
- Conducted pre-employment tests and in-person interviews.
- Troubleshot and resolved problems with HR software to enhance production support and minimize downtime.
- Reviewed and maintained employee punches to verify correct pay each pay period.
- Facilitated completion of benefit-related paperwork to provide eligible employees with benefit overviews.
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies.
- Filed employee paperwork in compliance with state and federal regulations.
- Managed employee compensation plans.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
Education
No Degree - Medical Assisting
Brightwood College - Las Vegas
Las Vegas, NV10.2016
No Degree - Certified Nursing Assistant
Mohave Community College
Kingman, AZ05.2011
High School Diploma -
North High School
Bakersfield, CA06.1992
Skills
- Legal Case Management
- Closing and Contract Negotiations
- Manage Contracts
- Desktop Publishing
- Radiation Protection
- Training and Development
- Customer Relations
- Staff Management
- Policy Administration
- Marketing Tactics
- Product and Service Knowledge
- Risk Management
- Talent Recruitment and Development
- Health and Safety Regulations
- Business Administration
- Information Confidentiality
- Business Management Principles
- Staff Supervision
- Employee Performance Evaluations
- Schedule Oversight
- Staff Training
- Staff Development
- Human Resource Management
- Marketing Management
- Public Health
- Customer Relationship Management
Timeline
Assistant Mananger
CSL Plasma Center
08.2015 - 04.2022
Human Resources Manager/Lead CNA
Living Waters Hospice
04.2011 - 08.2016
No Degree - Medical Assisting
Brightwood College - Las Vegas
No Degree - Certified Nursing Assistant
Mohave Community College
High School Diploma -
North High School
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