Summary
Overview
Work History
Education
Skills
Timeline
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Christine Rose

Summary

Hospitable Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by holding the standards and misson of the company. Performs well under pressure and thrives in fast paced high-volume environments.

Overview

9
9
years of professional experience

Work History

Front of House Manager/Catering Coordinator

Prossimo
11.2018 - Current
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Resolved guests complaints while maintaining positive customer environment.
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Managed dining and bar costs by conducting weekly depletion analysis.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.

New Accounts Representative

American Bank Of Oklahoma
11.2017 - 11.2018
  • Presented new and additional products and services to existing customers.
  • Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Approached prospective clients through cold calling and emails to meet sales targets.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
  • Obtained credit records from reporting agencies.
  • Answered customer questions and explained available services such as deposit accounts, bonds and securities.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.

Front of House Manager

Ol'Vine
04.2017 - 05.2018
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.

General Manager

Smoke On Cherry Street
04.2011 - 05.2014
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Education

No Degree - Hospitality And Tourism Management

Northeastern State University
Tahlequah, OK
05.2010

Skills

  • Anticipating Problems
  • Resolving Disputes
  • Labor and Overhead Cost Estimation
  • Performance Improvement
  • Investigating Complaints
  • Managing Deliveries
  • Supply Ordering and Management
  • Menu Pricing and Writing
  • Employee Performance Evaluations
  • Health Code Compliance
  • Training and Coaching
  • Money Handling

Timeline

Front of House Manager/Catering Coordinator

Prossimo
11.2018 - Current

New Accounts Representative

American Bank Of Oklahoma
11.2017 - 11.2018

Front of House Manager

Ol'Vine
04.2017 - 05.2018

General Manager

Smoke On Cherry Street
04.2011 - 05.2014

No Degree - Hospitality And Tourism Management

Northeastern State University

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Christine Rose