Christine Rouse
Tyler
Summary
Knowledgeable Co-Manager with solid background in overseeing daily operations and ensuring efficient workflow. Successfully led multiple teams to achieve project milestones ahead of schedule. Demonstrated expertise in team management and problem-solving.
Overview
12
12
years of professional experience
Work History
Co Manager
Sonic Dr- in
03.2019 - 04.2025
- Oversaw daily operations to ensure efficient workflow and compliance with company policies.
- Trained and mentored staff on operational procedures and customer service excellence.
- Coordinated inventory management to maintain optimal stock levels and minimize waste.
- Implemented process improvements resulting in enhanced team productivity and service quality.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Monitored performance metrics to identify areas for operational enhancement and training needs.
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and retention.
- Developed strategic initiatives to optimize store layout and enhance overall customer experience.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Approved regular payroll submissions for employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Crew Member
Sonic Drive-In
01.2013 - 03.2017
- Serves food and refreshments to patrons in cars: Takes order and relays order to kitchen or serving counter to be filled.
- Totals and presents check to customer and accepts payment for service.
- Sweeps service area with broom.
- May prepare fountain drinks, such as sodas, milkshakes, and malted milks.
- May restock service counter with items, such as ice, napkins, and straws.
CNA - Certified Nursing Assistant
Dorset memory care
02.2016 - 06.2016
- Bathe and dress patients.
- Serve meals and help patients eat.
- Take vital signs.
- Turn or reposition patients who are bedridden.
- Collect information about conditions and treatment plans from caregivers, nurses and doctors.
- Provide and empty bedpans.
- Lift patients into beds, wheelchairs, exam tables, etc.
- Answer patient calls.
- Examine patients for bruises, blood in urine or other injuries/wounds.
- Clean and sanitize patient areas.
- Change bed sheets and restock rooms with necessary supplies.
Education
High School Diploma - Nursing Education
Metro Tech High School
Oklahoma City, OK05.2013
High School Diploma -
Enid Highschool
Enid, OK05.2013
Skills
- Staff management
- Contract negotiation
- Leasing and sales
- Marketing management
- Staff development
- Business development
- Team leadership
- Customer service
- Staff training and development
- Decision-making
- Cross-functional teamwork
- Strategic planning
- Task delegation
- Budget control
- Project planning
- Time management
- Performance management
- Schedule preparation
- Goal setting
- Expectation setting
- Customer relationship management (CRM)
- Shift scheduling
- Clear communication
- Verbal and written communication
- Relationship building
- Safety procedures
- Coaching and mentoring
- Work prioritization
- Conflict resolution
- Recruiting and interviewing
- Cross-functional team management
- Computer skills
- Staff training
Timeline
Co Manager
Sonic Dr- in
03.2019 - 04.2025
CNA - Certified Nursing Assistant
Dorset memory care
02.2016 - 06.2016
Crew Member
Sonic Drive-In
01.2013 - 03.2017
High School Diploma - Nursing Education
Metro Tech High School
High School Diploma -
Enid Highschool