Christine Rousell
Fort Covington,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Scheduling Representative
UVM Health Network-AHMC
2019.08 - Current
- Manage daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and coworkers through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Obtained prior authorization on radiology testing.
- Answer incoming calls.
- Work directly with office staff to get patients scheduled in a timely manner.
- Preregister patient's for their upcoming office appointments.
Medical Office Assistant
UVM Health Network-AHMC
2016.05 - 2019.08
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Medent and Meditech to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- I obtained authorization for radiology and outpatient procedures.
Certified Pharmacy Technician
Walmart
2009.03 - 2018.02
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma -
Brushton-Moira Central School
Brushton, NY06.2006
Skills
- Operational Improvements
- Customer Relations
- Insurance Verification
- Verbal and Written Communication
- HIPAA Guidelines
- Scheduling
- Medical Terminology
- Communications Strategies
- Customer Satisfaction
- Patient Scheduling
- Prior Authorizations
Timeline
Scheduling Representative
UVM Health Network-AHMC
2019.08 - Current
Medical Office Assistant
UVM Health Network-AHMC
2016.05 - 2019.08
Certified Pharmacy Technician
Walmart
2009.03 - 2018.02
High School Diploma -
Brushton-Moira Central School
Similar Profiles
Jolene LovejoyJolene Lovejoy
LTC CFC Case Manager at UVM Health Network Home Health and HospiceLTC CFC Case Manager at UVM Health Network Home Health and Hospice
Corene KingCorene King
Registered Nurse at UVM Health Network-CVPHRegistered Nurse at UVM Health Network-CVPH
Olivia Bowe-ShulmanOlivia Bowe-Shulman
Student Representative at UVM College of Nursing and Health Sciences Baccalaureate CommitteeStudent Representative at UVM College of Nursing and Health Sciences Baccalaureate Committee