Christine Rousell
Fort Covington,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Scheduling Representative
UVM Health Network-AHMC
08.2019 - Current
- Manage daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed strong working relationships with management and coworkers through effective scheduling and communication skills.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Obtained prior authorization on radiology testing.
- Answer incoming calls.
- Work directly with office staff to get patients scheduled in a timely manner.
- Preregister patient's for their upcoming office appointments.
Medical Office Assistant
UVM Health Network-AHMC
05.2016 - 08.2019
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Medent and Meditech to schedule appointments for doctor visits and procedures.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- I obtained authorization for radiology and outpatient procedures.
Certified Pharmacy Technician
Walmart
03.2009 - 02.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma -
Brushton-Moira Central School
Brushton, NY06.2006
Skills
- Operational Improvements
- Customer Relations
- Insurance Verification
- Verbal and Written Communication
- HIPAA Guidelines
- Scheduling
- Medical Terminology
- Communications Strategies
- Customer Satisfaction
- Patient Scheduling
- Prior Authorizations
Timeline
Scheduling Representative
UVM Health Network-AHMC
08.2019 - Current
Medical Office Assistant
UVM Health Network-AHMC
05.2016 - 08.2019
Certified Pharmacy Technician
Walmart
03.2009 - 02.2018
High School Diploma -
Brushton-Moira Central School
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