Christine Roy
Pelham,NH
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Telemarket/Customer Service Representative
Auto Use
Andover, MA
08.2021 - 11.2023
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Updated databases with new and modified customer data.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Contacted customers about potential service upgrades, new services and account changes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Surpassed sales goals through implementation of successful marketing strategies.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Supported sales team members to drive growth and development.
Customer Service Representative/Vehicle Purchasing Agent
Auto Use
Andover , MA
09.2007 - 10.2020
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Provided customer service support by responding promptly to inquiries or complaints.
- Processed paperwork such as bills of sale, registration documents, and title transfers.
- Verified that all vehicles purchased met safety standards before delivery.
- Assisted in resolving any issues that arose during the purchasing process.
Education
High School Diploma -
Pinkerton Academy
Derry, NH06-1984
Skills
- Account updating
- Complaint resolution
- Call Management
- Data Collection
- Product Knowledge
- Inbound and Outbound Calling
- Data Entry
- Paperwork Processing
- Order Processing
- Problem-solving abilities
- Courteous demeanor
- Problem Resolution
- CRM Software
- Customer Service
- Microsoft Excel
- Professional telephone demeanor
- Client Relations
- Call Center Operations
- Researching
- Customer consulting
- Clerical Support
- Active Listening
- Documentation
- Retail sales customer service
- Customer Relations
- Positive and professional
Timeline
Telemarket/Customer Service Representative
Auto Use
08.2021 - 11.2023
Customer Service Representative/Vehicle Purchasing Agent
Auto Use
09.2007 - 10.2020
High School Diploma -
Pinkerton Academy
References
David Salois VP Operations 978-749-0426
Jennifer Nieves Previous Manager 978-749-0434
References
References available upon request.
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