Christine Rucker

• Communicated with clients and tenants while offering strategic solutions to remedy problems.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Processed project change requests and performed coverage research to handle repair issues.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Oversaw monthly collections of over $ 70,000 in funds, maintaining high payment rates by building positive relationships with tenants.

• Notary Signing Agent is a Notary Public that has further training to assist a Lender, Escrow or Title company with the proper execution of their loan package.
• Developed and maintained courteous and effective working relationships.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Successfully closed average of 60 loans per month.

Created effective messaging using language, graphics and marketing collateral. Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.
Cultivated and managed relationships with key clients, vendors and community partners.
Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Directed calls to appropriate individuals and departments.
Negotiated contracts on behalf of clients.
Maintained connections with clients to encourage repeat business and referrals. Met all monthly and quarterly sales goals.
Coordinated appointments to show marketed properties.

• Increased occupancy by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Kept meticulous records of all correspondence between management and tenants.
• Compiled maintenance and repair requests for submission to the maintenance department and reached out to local contractors for bid proposals.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.