Christine Ruiz
Denver,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Red Coat /Trainer/LRA
Delta Air Lines
03.2017 - Current
- Takes lead on seeking out, identifying and assisting customers with travel related issues.
- Handle and complete activities related to ticketing, boarding and/or deplaning customers.
- Has understanding of how to help customers resolve their inquiries.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within organization.
- Accountable for maintaining a highly visible presence in all customers facing situations.
- Exhibits tolerance, empathy, diplomacy and professionalism in all situations
- Keeps passengers informed and makes announcements regarding flight schedules, delays, service offerings, ground transportation, baggage etc
- Performs other related duties as assigned within appropriate skill and experience capabilities expected for this positions.
- Trained and mentored above wing personnel hired to fulfill various roles.
Victims Specialist
City and County of Denver Victims Assistance Unit
01.2013 - 12.2014
- Provide on-scene contact with victims and witnesses of violent crime, sudden death and other emergency situations
- Provide immediate crises intervention, individual and family support, information about the criminal justice system, support agency referral, aid in acquiring emergency shelter, and facilitate other immediate needs of victims.
- Be compassionate and non-judgmental with victims of crimes, maintain confidentiality.
- Perform under emotional and adverse conditions and respond to various locations.
- Collaborated with law enforcement and other agencies to coordinate services for crime victims, streamlining assistance processes.
Police Dispatcher
City and County of Denver 911
10.2012 - 10.2013
- Operate and monitor communications equipment and work closely with dispatchers at the fire department and Denver Health ambulances
- Operate a multi-lice telephone console system, alerting system, and TDD system, translate information to the appropriate codes, determine and assign the level of priority of the call and enter data into CAD for radio dispatch, ask questions to interpret, analyze and anticipate the callers situation as to resolve problems, provide information, dispatch emergency services or refer callers to other agencies
- Dispatch and coordinate the responses of public safety agencies, identify appropriate number and type of equipment and apparatus to dispatch
- Enters and modifies information into the local, state and national computer databases
- Document all information into CAD and relay that information through direct radio communications to first responders
- Perform computer clearances and information searches for police officers and detectives utilizing the National Crime Information System and the Colorado Crime Information System and the City and County of Denver court files
- Follow and adhere to Denver Police Department and The City and County of Denver’s policies and procedures and maintain confidentiality.
Communications Officer
Colorado State Patrol
07.2008 - 10.2012
- Monitor and control the movement and activity of Colorado State Patrol Officers, Department of Transportation employees, Department of Wildlife Officers, Parole and Probations Officers and Parks Officers
- Receive and document all information into CAD to dispatch calls for service to CSP Troopers, Department of Transportation, Department of Wildlife, Parks Officers and other agencies
- Insuring confidentiality for all policies and procedures for staff and civilians
- Communicated, Documented and coordinated activities between various agencies and police officers
- Perform clearances and information searches for Officers utilizing the National Crime Information System and the Colorado Crime Information System and utilizing Colorado Bureau of Investigations system.
Customer Service Coordinator
Frontier Airlines
01.2002 - 07.2008
- Provided leadership and technical support to customer service agents
- Responsible for customer service functions for station operations, including ticketing, passenger check-in and assistance, gate management, boarding announcements, boarding/deplaning the aircraft and customer problem solving, Balance and maintaining daily employee budgets in TAR
- Evaluated daily manpower levels and assigned work teams to ensure maximum staffing coverage
- Monitor employee performance and applied corrective action as necessary
- Documenting and monitoring any suspicious activity or behavior to management and airport security
- Order ticket stock, gate check tickets and car seat covers.
Skills
- Microsoft Office Suites
- SNAPP
- DeltaTerm
- New Hire Training
- Planning and coordination
- Creative Problem-Solving
- Group and individual instruction
- Lesson Planning
- Decision-Making
- Coaching and Development
- Critical Thinking
- Clear Communication
- Relationship Building
- Documentation and Recordkeeping
- Compliance Training
- Class Scheduling
Accomplishments
- Achieved 0 score on annual LMS audit through effectively monitoring agents curricula.
Timeline
Red Coat /Trainer/LRA
Delta Air Lines
03.2017 - Current
Victims Specialist
City and County of Denver Victims Assistance Unit
01.2013 - 12.2014
Police Dispatcher
City and County of Denver 911
10.2012 - 10.2013
Communications Officer
Colorado State Patrol
07.2008 - 10.2012
Customer Service Coordinator
Frontier Airlines
01.2002 - 07.2008
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