CHRISTINE RUSH

Popeyes Louisiana Chicken

Sacramento, CA

07.2015 - Current

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Ensured compliance with all safety regulations throughout the store premises.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Answered customer questions and addressed problems and complaints in person and via phone.
Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Handled scheduling for store shifts to achieve adequate staffing.
Coached and developed store associates through formal and informal interactions.
Oversaw aspects of maintenance, inventory and daily activity management.
Oversaw coaching and guidance of store employees to foster advancement in work operations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Prepared staff work schedules and assigned team members to specific duties.