Christine Rutledge
Saranac Lake,NY
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
7
7
years of professional experience
Work History
Senior Sales Manager
HEI Hotels & Resorts
03.2021 - Current
- Increased overall sales revenue by implementing effective sales strategies and establishing a robust CRM system.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
- Expanded market share with the introduction of innovative product offerings and strategic partnerships.
Assistant Front Office Manager
Whiteface Lodge
04.2018 - 03.2021
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for a smoother guest experience while maintaining Forbes standards.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
Banquet Lead/Head Bartender
Dublin Skylon Hotel
05.2017 - 03.2018
- Increased customer satisfaction by providing exceptional service and crafting high-quality experiences for patrons.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Gained cultural awareness working in a European city.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Education
Certificate of Completion - Strategic Hotel Revenue Management
E-Cornell Online University
Online 10.2022
Bachelor of Arts - Hotel, Resort, And Tourism Management
Paul Smiths College
Paul Smiths, NY05.2020
Skills
- Rapport and Relationship Building
- Business Development
- Cross-functional collaboration
- Pipeline Management
- Problem solving
- Sales forecasting
Timeline
Senior Sales Manager
HEI Hotels & Resorts
03.2021 - Current
Assistant Front Office Manager
Whiteface Lodge
04.2018 - 03.2021
Banquet Lead/Head Bartender
Dublin Skylon Hotel
05.2017 - 03.2018
Certificate of Completion - Strategic Hotel Revenue Management
E-Cornell Online University
Bachelor of Arts - Hotel, Resort, And Tourism Management
Paul Smiths College
Similar Profiles
Da'Shambrae` SkinnerDa'Shambrae` Skinner
Complex Revenue Manager at HEI Hotels & ResortsComplex Revenue Manager at HEI Hotels & Resorts
Rashawn MadisonRashawn Madison
Night Audit Supervisor at HEI Hotels & ResortsNight Audit Supervisor at HEI Hotels & Resorts
Isabel Fraga-MojinsonIsabel Fraga-Mojinson
General Manager at HEI Hotels & ResortsGeneral Manager at HEI Hotels & Resorts
Teressa ReeseTeressa Reese
Outlets Operations Manager at HEI Hotels & ResortsOutlets Operations Manager at HEI Hotels & Resorts
Kandra McGrawKandra McGraw
Assistant Forest Ranger at NYS Department of ConservationAssistant Forest Ranger at NYS Department of Conservation