Christine Ryan
Lake Havasu City,AZ
Summary
Knowledgeable authorizations specializing in Inpatient, out patient , surgery accounts and workers compensation. Pre Registration/ authorization skills over 18 years of related experience. Conscientious about completing all work within one day time frame. Meet needs with current, effective systems. Excellent decision-making and prioritization skills.
Overview
19
19
years of professional experience
Work History
Benefits Advisor
Havasu Regional Medical Center
Lake Havasu City, AZ
02.2005 - Current
- Monitored daily workflow queues within the department ensuring all tasks are completed accurately and timely.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Managed intake of new claims and performed routine follow-ups.
- Maintained current knowledge of applicable regulations, laws, and standards.
- Participated in new hire training and development tasks.
- Contacted client references and employers to determine legitimacy of applicant information.
- Assisted in the development of new processes and protocols to improve operational efficiency.
- Researched patient eligibility, coverage information, and benefit levels.
- Entered client information and files into databases for further review and tracking.
- Ensured timely submission of accurate documentation to support payment of services rendered by providers.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Reviewed accounts for signs of fraud and non-payment issues.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Medical Assistance - Medical Assisting
Harbour Occupational Center
San Pedro, CA11-1980
High School Diploma -
Hamilton Adult School
Torrance, CA02-1980
Skills
- Attention to Detail
- Time Management
- Interpersonal Communication
- Computer Skills
Accomplishments
- Certificate of Achievement Best Patient Access Collector
- Various High 5 for Great Job completing a high volume day
- High 5 completing Workers Compensation Claims
- High 5 from Case Management for my assistance with authorization and follow through with difficult Surgery case and inpatient cases
Timeline
Benefits Advisor
Havasu Regional Medical Center
02.2005 - Current
Medical Assistance - Medical Assisting
Harbour Occupational Center
High School Diploma -
Hamilton Adult School
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