Summary
Overview
Work History
Education
Skills
Timeline
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Christine Ryan

North Las Vegas,NV

Summary

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Experienced with handling cash transactions and providing excellent customer service. Utilizes effective communication to ensure customer satisfaction and resolve issues promptly. Track record of maintaining accuracy and efficiency in fast-paced environment.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

Smiths Food And Drug
04.2022 - 10.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.

Sales Associate

DSW Shoe Warehouse
10.2018 - 04.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Merchandise Stocker

DDS Discounts
12.2016 - 09.2017
  • Reduced stock discrepancies by diligently documenting incoming shipments and reporting any variances to management.
  • Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
  • Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
  • Improved sales floor appearance through timely replenishment of products and regular maintenance.
  • Accelerated the unloading process through organized handling of delivery trucks and effective teamwork.
  • Boosted overall store performance through keen attention to detail during all stocking procedures, contributing to an enjoyable shopping experience for customers.
  • Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
  • Supported loss prevention efforts, monitoring store areas for possible theft incidents while performing daily tasks.
  • Optimized storage space utilization with well-organized backstock areas and clear labeling systems for easy retrieval of products.
  • Promoted positive customer experiences by addressing concerns promptly and offering suitable solutions when needed.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Managed timely and effective replacement of damaged or missing products.
  • Marked stock with identification tags and labels to outline information such as storage locations.

Education

Graduate Certificate - Cosmetology

Career Academy of Beauty
Anaheim, CA
01-1997

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Patience and composure
  • Cash management
  • Product knowledge
  • POS system operation
  • Customer inquiries
  • Refund handling
  • Customer relationship management (CRM)
  • Retail merchandising
  • Phone etiquette
  • Adaptability and flexibility
  • Multitasking and organization
  • Conflict resolution
  • Quality assurance
  • Stress management
  • Problem-solving
  • Active listening
  • Cooperative attitude
  • Creative thinking

Timeline

Customer Service Cashier

Smiths Food And Drug
04.2022 - 10.2024

Sales Associate

DSW Shoe Warehouse
10.2018 - 04.2022

Merchandise Stocker

DDS Discounts
12.2016 - 09.2017

Graduate Certificate - Cosmetology

Career Academy of Beauty

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Christine Ryan