Talented Intake Specialist offering 5 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Hi, I’m
Christine Sablan
Administrative Assistant
San Diego,CA
Summary
Overview
14
years of professional experience
Work History
Healthcare Specialties
Intake Coordinator
03.2016 - 01.2022
Job overview
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Resolved issues related to insurance authorizations or medical necessity quickly, minimizing delays in service provision.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
Tri-Corporation
Customer service/ Office assistant
04.2014 - 08.2015
Job overview
- Prepare patients intake packets for new and returning patients
- Answer calls and questions regarding services
- Request authorizations for patient’s services
- Input patient’s information and billings in Sentra care for company’s records
- Review all documents and prescription before starting process
- Prepare files for every patient and separate according to services
- Communicate with clinics and the hospital for incomplete, pending or revised progress notes or prescriptions for patients records
- Prepare self-statements for self-pay patients and patients with a co pay balance
- Input EOB’s from patients insurance for company’s files and to assure accurate payments or denials
- Run errands to clinics and hospital to submit documents, pick up documents, drop bills to different insurances, pick up checks and follow up on payments from different vendors
- Receive payments from vendors and patients and input in quick books for balancing
- Prepare physical therapy encounter forms and input in new patients in Sentra care and post services from patients visit
- Follow up with patients, patient’s family, nurses, and doctors for appointments and equipment’s
- Complete new patient’s intake form with interviewing patient and assure coverage of insurance
- Make sure all Medicare patients follow Medicare LCD
- Complete intake forms for patient and make sure all forms are filled out and signed accordingly
- Also assisting other coworkers and management with any help they ask and preparing anything asked.
Marianas Health Services
Medical biller/ Accountant/ Administrative assistant
12.2013 - 02.2014
Job overview
- Input patient’s information on Medi-graph and complete any pending information
- Assort patient’s encounter forms per services such as physical therapy, women and children clinic and home visiting
- Request authorization for patients and the for the services they need
- Communicate with patients regarding services, appointments, and payments upon departure
- Input bills online for some insurances to process and bill
- Manually prepare bills that need to be sent overseas
- Run errands for management, drop bills to different insurances, pick up checks and follow up on pending payments
- Print monthly reports to discuss with management and to keep file for future references
- Post receivables ad payables from and to the company to balance spending and payments received
- Input and file receipts and invoices according to dates and providers and different vendors
- Answer customer’s questions regarding billing errors or other questions they may ask
- Help coworkers who need help with any other duties.
Tri-Corporation
Accountant/ Intake Coordinator/ Administrative Assistant
04.2011 - 02.2013
Job overview
- Schedule patients release for medical equipment
- Post Payments from medical insurances
- Prepare for mail patients invoice
- Call patients to follow up on medical equipment or return of Medical Equipment’s
- Errands to drop of medical bills to different Insurances
- Go to clinics for documentations and revise notes or prescriptions
- Input to Sentra care patients daily log
- Prepare forms for remittance
- Follow up payments
- Answer calls re guarding patients requirements for medical supplies
- Complete patient’s surveys and patients forms
- Check the mail for the company
- Receive packages for the company and verify with Customs and immigration
- Verify with doctors about patients request and patients Information
- Show patients what the company offers and the medical Supplies we have and the process to get the equipment.
Tri-Corporation
Physical Therapy Assistant
03.2010 - 04.2011
Job overview
- Handles/count change funds; Assist Patients
- Schedule patients appointments
- Daily logs
- Weekly census
- Reports
- Physician communications
- Errands for doctors signature
- Submissions for billing
- Communications with insurances
- Requesting for authorization
- Arranging medical equipment and patients equipment
- Follow up patients medical requirements
- Help PT with ultrasound on patient
- Help with exercises for patients
- Laundry.
J.C.Tenorio Enterprises- Joeten Susupe
Cashier
09.2007 - 11.2008
Job overview
- Handles/count change funds
- Handles daily sales report
- Handles cash register
- Process information/ merchandise through register system
- Communicate with associates and customers
- Ensure that each customer receives outstanding services by providing a friendly environment, which includes greeting and acknowledging every customer
- Perform other duties as assigned.
Education
NMCSaipan, MP
GED
05.2009
University Overview
Skills
- Insurance Verification
- Follow-up skills
- Multi-Line Phone Systems
- Appointment Scheduling
- Typing Speed
- Organization
- Billing and Invoicing
- File Management
- Calendar Management
- Scheduling appointments
- Report Preparation
- Meeting Coordination
- Expense Reporting
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
References
References
Will be furnished upon requestTraining
Training
- Guam Medical Training Center, Medical Billing and Coding Training
- CPR, 01/17/14, Marianas Health Services- Maureen
Timeline
Intake Coordinator
Healthcare Specialties
03.2016 - 01.2022
Customer service/ Office assistant
Tri-Corporation
04.2014 - 08.2015
Medical biller/ Accountant/ Administrative assistant
Marianas Health Services
12.2013 - 02.2014
Accountant/ Intake Coordinator/ Administrative Assistant
Tri-Corporation
04.2011 - 02.2013
Physical Therapy Assistant
Tri-Corporation
03.2010 - 04.2011
Cashier
J.C.Tenorio Enterprises- Joeten Susupe
09.2007 - 11.2008
NMC
GED
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