Dedicated administrative assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Well-versed in managing office supplies, paperwork and project needs.
Overview
12
12
years of professional experience
Work History
Receptionist
Johnson County Parks And Recreation
Shawnee, KS
02.2024 - Current
Greeted customers and visitors in a professional manner.
Answered incoming calls, answered questions regarding programs offered at the center.
Maintained a neat, organized reception area.
Processed customer payments in accordance with county policy.
Contacted customers when space opened up in various programs they were on the waiting list for.
Verified visitors' identification cards before allowing access to certain areas of the building.
Processed customer payments using cash registers or point-of-sale terminals according to county policies and procedures.
Monitored security cameras in the lobby area to ensure safety of employees and guests.
Assisted with special projects assigned by management when required.
Office Manager
The Anderson Real Estate Team
Stafford, VA
01.2014 - 04.2024
Created content for promotional materials, including social media and flyers.
Managed social media accounts and campaigns.
Evaluated the effectiveness of marketing campaigns using analytics tools.
Prepared and staged properties for photography shoots.
Edited digital photos using Adobe Photoshop software and other programs.
Composed professional-quality photographs of real estate interiors and exteriors.
Operated a variety of photographic equipment including cameras, lenses, lighting systems, filters, tripods and computer software.
Maintained filing system for records, correspondence and other documents.
Pet Sitter
Rover
Stafford, VA
06.2018 - 12.2023
Provided daily dog walking services, including leash-walking and off-leash playtime in a secure environment.
Monitored dogs' behavior during walks and visits, intervening when necessary to ensure safety of the animal or other people.
Fed each dog according to instructions provided by owner, ensuring proper portions were given and food was fresh.
Cleaned up after pets on walks, disposing of waste appropriately.
Ensured all pet medications were administered as instructed by owners.
Provided overnight pet care for clients who needed extended coverage while away from home.
Checked in regularly with clients via phone or email to provide updates on their pets' activities while they are away.
Administrative Support Assistant
Bureau of Land Management - Alaska Fire Service
Fort Wainwright, AK
03.2021 - 02.2023
Organized and maintained filing systems, both electronic and paper-based.
Prepared correspondence, reports and presentations utilizing MS Office Suite applications.
Reallocated monthly credit card charges for several departments.
Processed incoming mail by opening, sorting, logging, and distributing items as required. Created a mail delivery key document for faster processing.
Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
Processed travel documents in a timely manner when employees returned from assignment.
Maintained inventory of office supplies; placed orders when necessary.
Participated in training sessions to stay current on relevant policies and procedures.
Updated several sections of the administrative handbook.
Reorganized the multi-year filing system.
Tracked and submitted employee timesheets to prepare for payroll processing.
Administrative Support Assistant
Bureau of Land Management
Glennallen, AK
06.2020 - 02.2021
Organized and maintained filing systems, both electronic and paper-based.
Ensured daily office cleaning in compliance with CDC Covid-19 cleaning regulations.
Greeted visitors in a professional manner; provided assistance as needed.
Performed basic bookkeeping duties such as entering invoices into accounting software programs.
Prepared correspondence, reports and presentations utilizing MS Office Suite applications.
Answered questions regarding subsistence hunting permits and regulations in the area. Updated the subsistence hunting database and reported any irregularities or duplicates. Distributed permits and maps to qualified hunters.
Processed incoming mail by opening, sorting, logging, and distributing items as required.
Processed a variety of payment types by mail and over the phone.
Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
Reviewed incoming emails and correspondence to determine priority level before responding or forwarding messages to appropriate personnel.
Chief Election Official
Fairfax County Registrar
Fairfax, VA
06.2018 - 06.2018
Prior to election day, ensure the ballots, machines, and equipment are present and accounted for.
Provided support for poll workers on Election Day, including troubleshooting technical issues related to voting machines and software.
Ensured compliance with federal, state and local laws pertaining to elections and voter rights.
Organized and distributed appropriate materials for each polling place, such as ballot boxes, voting booths, sample ballots, and voter information guides.
Prepared final certified tallies after completion of the vote count. Ensured the completed paperwork and certified ballots were dropped off at a secure location.
Checked voter identification and signed in registered voters prior to administering ballots.
Park Ranger
Manassas National Battlefield Park
Manassas, VA
07.2017 - 09.2017
Developed new interpretive materials for use in interpretive programs.
Enforced park rules and regulations to ensure visitor safety.
Managed public inquiries regarding park services, facilities, and programs.
Participated in training sessions to stay current on relevant policies and procedures.
Answered inquiries from visitors and provided information regarding park layout and Civil War history.
Executed guided visitor tours to convey park information and highlight notable areas.
Park Guide
Valles Caldera National Preserve
Jemez Springs, NM
05.2016 - 10.2016
Greeted visitors to the park and provided information about the geological formations and activities.
Assisted with the set-up of events and activities in the park, such as the annual celebrations.
Provided guidance to visitors regarding safety regulations and rules of conduct while in the park.
Compiled data on wildlife populations found within designated areas of the park for scientific research purposes.
Drove the park's shuttle to the historic cabin district, providing information on the fire ecology and history of the preserve.
Monitored backcountry permits and tracked the visitors for data purposes.
Assisted in the planning of a new visitor center within the park boundaries.
Created informational flyers and data tracking documents.
Photographed a prescribed burning in the caldera (conducted by the Forest Service) and the NPS director and National Park Foundation board member visit.
Transferred daily preserve statistic data to an excel spreadsheet to be used for a multitude of projects.
Park Guide
Mojave National Preserve
Essex, CA
11.2015 - 04.2016
Provided visitors with information about park programs, facilities, and services.
Supervised the development of interpretive materials for use in public education programs.
Created, edited, and managed content for the park's Facebook page. Assisted a coworker with social media questions and ideas. Created excel spreadsheet for the superintendent to show progression in the public accessing the park's social media platforms.
Independently opened and closed the visitor center following established guidelines and staffed the information desk to greet visitors.
Operated and maintained the audio-visual equipment in the Depot theater.
Stocked the shelves with merchandise when managing the bookstore.
Operated cash register efficiently and accurately, processed payments by cash and credit card.
Created flyers for interpretive use and draft articles for publication.
Park Guide
Death Valley National Park
Death Valley, CA
07.2015 - 11.2015
Answered inquiries from visitors and provided information regarding park layout and history.
Executed 60 minute living history guided tours to convey park information and highlight historical information.
Operated a non-federal funds cash register. Took precautions wit funds collected to safeguard from theft, fraud, and misuse.
Sold interagency recreation passes to visitors.
Independently opened and closed the visitor center following established guidelines and staffed the information desk. Operated audio and visual equipment in and around the visitor center.
Interpreted topographic maps and implemented Leave No Trace principles.
Operated standard office equipment (such as computers, telephone, fax, photocopier) to accomplish work.
Involved in the cleanup of the flash flood incident that occurred on October 18, 2015. Head of traffic control and communicated with maintenance personnel via a two-way radio to ensure the safety of visitors and personnel.
Office Assistant and Tour Guide
Farabee's Jeep Rental and Tours
Death Valley, CA
03.2015 - 06.2015
Greeted visitors or callers to handle questions or direct to appropriate staff.
Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Collected payments, issued receipts and updated accounts to reflect new balances.
Monitored calendars and scheduled tours based on availability.
Proofread and corrected correspondence and reports for error-free documentation.
Led jeep tours and informational talks for large groups to showcase attractions and highlights.
Prepped jeeps daily to be rented out.
Assisted in developing new tour programs to enhance guest experience.
Facility Attendant
Stafford County Woodlands Pool
Stafford, VA
09.2013 - 03.2015
Served as the pool's front-line representative greeting visitors, providing information on center activities and answering customer questions.
Provided constructive observations of the staff to be viewed by the aquatic supervisor.
Collected and accounted for high volumes of money. Conducted daily deposits at the county treasurer's office.
Operated cash register and credit card machine to accomplish work in business operations.
Kept facility information board up to date; to include county activities, office calendar and work schedules.
Scheduled facility bookings, conducted administrative duties, and processed time-sheets. Registered patrons for memberships, passes, and aquatic classes.
Performed special projects assigned by the aquatic supervisor.
Assistant Director of Administration
Huntington Learning Center
Stafford, VA
09.2013 - 07.2014
Cultivated and maintained relationships to promote positive work culture.
Handled incoming and outgoing calls and email messages.
Performed administrative duties while maintaining and handling issues that occur involving parents, students, and employee.
Assisted in planning, developing, and coordinating a curriculum-based education program for all ages.
Provided advice on possible educational activities.
Tracked student and instructor scheduling.
Processed payroll using the company's time and attendance systems.
Responded to employee inquiries regarding payroll and timekeeping.
Ground Campaign Official
Pinpoint Staffing
Springfield, VA
09.2012 - 11.2012
Conducted 500+ door to door visits following a specified route, to update the current political party system voter registration list. This information would be used for current and future elections.
Provided voters with electoral candidate information and election upon their request.
Assisted non-registered voters in registering to vote for the 2012 presidential election, in compliance with laws and regulations.
Education
Bachelor of Arts - Parks And Recreational Management
Northern Arizona University
Flagstaff, AZ
05.2012
Skills
Administrative Support
Customer Service
Inventory Control
Data Entry
Database Management
Appointment Scheduling
Mail Handling
References
References available upon request.
Timeline
Receptionist
Johnson County Parks And Recreation
02.2024 - Current
Administrative Support Assistant
Bureau of Land Management - Alaska Fire Service
03.2021 - 02.2023
Administrative Support Assistant
Bureau of Land Management
06.2020 - 02.2021
Pet Sitter
Rover
06.2018 - 12.2023
Chief Election Official
Fairfax County Registrar
06.2018 - 06.2018
Park Ranger
Manassas National Battlefield Park
07.2017 - 09.2017
Park Guide
Valles Caldera National Preserve
05.2016 - 10.2016
Park Guide
Mojave National Preserve
11.2015 - 04.2016
Park Guide
Death Valley National Park
07.2015 - 11.2015
Office Assistant and Tour Guide
Farabee's Jeep Rental and Tours
03.2015 - 06.2015
Office Manager
The Anderson Real Estate Team
01.2014 - 04.2024
Facility Attendant
Stafford County Woodlands Pool
09.2013 - 03.2015
Assistant Director of Administration
Huntington Learning Center
09.2013 - 07.2014
Ground Campaign Official
Pinpoint Staffing
09.2012 - 11.2012
Bachelor of Arts - Parks And Recreational Management
Northern Arizona University
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