Summary
Overview
Work History
Education
Skills
Timeline
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Christine Sanborn

Troy,MI

Summary

Dynamic Market Research Analyst with a proven track record at Creative Karma Studio, adept at understanding consumer behavior and driving strategic insights. Skilled in market analysis and effective communication, I enhanced client satisfaction through actionable research findings, fostering data-driven decision-making and innovative solutions. Passionate about leveraging analytics to elevate customer experiences.

Overview

16
16
years of professional experience

Work History

Customer Support Specialist

Creative Karma Studio
02.2021 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Developed strategies to enhance customer satisfaction and retention through feedback analysis.
  • Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
  • Collaborated with cross-functional teams to improve service processes and enhance customer satisfaction.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.

Content Developer

Freelance-writers
02.2019 - Current
  • Developed engaging content strategies to enhance brand visibility across multiple platforms.
  • Collaborated with cross-functional teams to align messaging with marketing objectives and customer needs.
  • Conducted thorough research to ensure accuracy and relevance of content delivered to target audiences.
  • Optimized existing content for SEO, improving search rankings and driving organic traffic to digital properties.
  • Analyzed audience feedback to refine content approach, resulting in increased user engagement and retention rates.
  • Developed original content using social listening and independent sources.
  • Generated stories to reflect current trends and news to pull audience into website.
  • Edited and proofread colleagues'' work to maintain high-quality standards across all published materials.
  • Created content for websites and online publications.
  • Edited and proofread drafts of articles and other documents.

Customer Experience Analyst

Creative Karma Studio
04.2018 - Current
  • Conducted comprehensive market analysis to support strategic decision-making.
  • Assisted in designing and distributing surveys for data collection.
  • Analyzed consumer behavior trends to identify potential opportunities.
  • Compiled reports summarizing research findings for internal stakeholders.
  • Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
  • Created and managed database of information gathered from research.
  • Increased client satisfaction with actionable insights gained from in-depth customer behavior studies.
  • Analyzed customer feedback to identify areas for service improvement
  • Assisted in developing customer satisfaction surveys to gather insights
  • Supported data collection and reporting on customer interaction trends
  • Researched industry best practices to inform customer experience strategies
  • Proactively identified potential pain points within the user journey, leading to targeted improvements in product design and functionality.
  • Implemented quality assurance measures to maintain high standards in all aspects of the customer journey.

Content Manager

Chrysler FCA
01.2010 - 12.2020
  • Developed and implemented content strategies to enhance brand visibility across digital platforms.
  • Collaborated with cross-functional teams to create engaging marketing materials aligned with brand guidelines.
  • Analyzed audience engagement metrics to refine content and improve user experience on various channels.
  • Managed editorial calendars, ensuring timely delivery of high-quality content for multiple projects simultaneously.
  • Trained and mentored junior writers, fostering a collaborative environment focused on skill development and creativity.
  • Conducted market research to identify trends and opportunities for new content initiatives, driving innovation.
  • Managed content distribution to online channels and social media platforms.
  • Approved, reviewed and edited content flowing to website.
  • Used content management system to analyze user engagement and website traffic metrics.
  • Developed and managed content calendar to meet deadlines and engagement goals.

Education

Bachelor of Arts - Persuasive Speech And Writing

Oakland University
Rochester, MI

Associate of Arts - American Sign Language

Madonna University
Livonia, MI

Skills

  • Understanding consumer behavior

  • Market analysis

  • Primary research

  • Customer satisfaction

  • Consumer behavior analytics

  • Social media analytics

  • Teamwork

  • Computer proficiency

  • Customer service

  • Problem-solving

  • Problem-solving abilities

  • Creative thinking

  • Effective communication

  • Self motivation

  • Analytical thinking

  • Strategic planning

Timeline

Customer Support Specialist

Creative Karma Studio
02.2021 - Current

Content Developer

Freelance-writers
02.2019 - Current

Customer Experience Analyst

Creative Karma Studio
04.2018 - Current

Content Manager

Chrysler FCA
01.2010 - 12.2020

Bachelor of Arts - Persuasive Speech And Writing

Oakland University

Associate of Arts - American Sign Language

Madonna University

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Christine Sanborn