CHRISTINE SANCHEZ
Jacksonville,F.L.
Summary
Strategic bilingual professional eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual that thrives under pressure.
Overview
17
17
years of professional experience
Work History
Case Management Specialist
Agero
04.2022 - Current
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and out of network providers.
- Diagnosing, assessing, and resolving problems or issues timely within the established level of service. Always providing excellent customer service.
- Provided safety planning, crisis intervention and case management to clients.
- Handling customers complaints and concern's in a professional matter
- One on one consultation and monitoring of customer experience
- Recruiting out of network assistance
- Negotiation of services, fees, and time.
Emergency Roadside Dispatcher
Agero
08.2020 - 03.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter affiliate orders, deliveries and receipts.
- Responsible for maintaining or accessing subscriptions
- Processing credit card payments
- Handling emergency roadside calls
- Responsible for aiding in transferring to authorities when needed
- Assisting customers and businesses concerning subscriptions
- Guiding customers using new technologies applications to enhance their experience resulting in increase satisfaction of product and services
- Spanish interperpritor
STAY AT HOME MOM AND MILITRY SPOUSE
05.2010 - 01.2019
RECEPTIONIST
CLUB BON ACCORD RINCON, RICO
02.2007 - 05.2010
- Served customers by providing service information and resolving service problems
- Attracts potential customers by answering service questions
- Resolved product or service problems by clarifying the customer complaint
- Focused on customer satisfaction
WAITRESS/CASHIER
RINCON P.R
02.2007 - 05.2010
- Suggesting information about menu, drinks, desserts as well as hotel services
- Resolved product or service problem by clarifying product question
- Expedited correction or adjustment and followed up to ensure resolution
- Followed proper food handling methods
- Maintain proper food temperatures maintain clean and safe environment by adhering to all federal, state, and local sanitation requirements check out guest handling cash, checks or credits cards
Education
Associate of Arts - Medical Billing And Coding
Perdue Global University
Clarksville, TN02.2020
High School Diploma -
Dr. Carlos Gonzalez
Aguada, PR05.1997
Skills
- Resourceful
- Bilingual English and Spanish
- Strong computer skills
- Expertise in system navigation and multitasking
- Active Listening
- Customer Accounts Management
- Budget Managment
- Consultative Sales Approach
- Customer Needs Assessments
- Client Relationships
- Emotional intelligence
- Empathetic
- Sales Negotiation
- Strong Telephone Etiquette
- Customer Interaction
- Efficient Sales Transactions
- Equipment Needs Assessment
- Facilitator
- Microsoft Office
- Critical thinking
- Speech Clarity
- Effective Communication
- Call Center Software
- Customer Inquiries
- Problem Assessment
- Creative Solutions
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Case Management Specialist
Agero
04.2022 - Current
Emergency Roadside Dispatcher
Agero
08.2020 - 03.2022
STAY AT HOME MOM AND MILITRY SPOUSE
05.2010 - 01.2019
RECEPTIONIST
CLUB BON ACCORD RINCON, RICO
02.2007 - 05.2010
WAITRESS/CASHIER
RINCON P.R
02.2007 - 05.2010
Associate of Arts - Medical Billing And Coding
Perdue Global University
High School Diploma -
Dr. Carlos Gonzalez
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