Christine Sanders
Las Vegas,Nevada
Summary
I am a results-oriented professional with a wealth of experience in managing accounts within Government, Healthcare, and Education sectors. My proven track record includes successful product training and placements, driving consistent revenue growth, and boosting profitability. Skilled in sales leadership, communication, and negotiation, I excel at managing complex accounts and developing new business opportunities. With my seasoned consultancy experience, I contribute professional and expert knowledge to maximize organizational success.
Overview
16
16
years of professional experience
Work History
Director of Client Relations
MasterCorp Commercial Services
Las Vegas, NV
02.2019 - 09.2023
- The Director of Client Relations is tasked with ensuring a high level of customer service, identifying prospects for new client relationships, and working closely with team members to grow revenue
- Created and nurtured long-term relationships with customers, resolving any issues that arise to ensure customer satisfaction with our services
- Served as the point of contact for complaints and escalated issues as appropriate, immediately
- Analyzed and reviewed potential business to maximize profitability
- Ensured adherence to contract terms by both the company and clients, and studied competition to discover new customer retention strategies
- Advised clients on creating profitable processes and identified sales strategies to ensure effective compliance with budget targets
- Built sustainable business relationships by scheduling regular meetings with customers to ensure their satisfaction
- Generated revenue and other required resources by adopting a consultative approach with current and potential partners in support of community impact goals
- Collaborated with Directors, National Accounts Managers, and other departments to respond to upcoming and existing contracts and RFPs, etc
- Presented clients with contracts and set terms as agreed upon by both the company and the client
- Led wholesaler/distributor relationships/negotiations at the field level in conjunction with client expectations.
Senior Corporate Account Representative Healthcare, Government, Education
Waxie Sanitary Supply
Las Vegas, NV
09.2007 - 05.2018
- Identified, developed, and maintained relationships with hospital personnel, maintained communication with clients, provided support, information, and guidance; researched and recommended new products, communicated with C-suite to influence and provide customer value, and worked with Directors of Operation to coordinate and improve their systems
- Consulted clients effectively about product improvements or new products to increase productivity by staying current on industry trends, market activities, and competitors
- Prepared reports by collecting, analyzing, and summarizing information, analyzed existing customers' needs and interests, determined the best products for their business systems, completed and submitted all required paperwork accurately and timely, responded to national Requests for Proposals (RFPs), and created customized sales presentations that won business
- Maintained professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, analyzing sales statistics to identify areas of improvement, and built and formed partnerships with current and top vendors to increase sales to partnered vendors
- Brought new ideas and innovations from the field based on customer feedback, and presented to decision-makers of corporations to establish or maintain relationships
- As a Healthcare Specialist, exceeded all sales quotas and developed solid relationships with key decision makers to increase sales across all categories
- Worked with various Integrated Delivery Networks (IDNs), trained on floorcare products, coordinated and generated new business in acute healthcare in both existing and new accounts, identified new markets, and maintained good relationships with existing accounts.
Education
Diploma - General Education
Las Vegas High School
Las Vegas, NVBusiness Software -
Trade Career Training Institute
Las Vegas, NVSkills
- Microsoft applications including Word, Excel, PowerPoint, Publisher, Access, and more
- Wilson Learning methodologies
- Healthy Measure
- HAI (healthcare-associated infection) Occurrences to enhance Patient Satisfaction and Improve Business Outcomes
- Healthcare Training with Clorox and ED/GOV for an Improved and Competitive Program
- Hospital and Health Care Cleaning Verification and Monitoring System
- CDC High Touch Area Training and Floor Care Training
- Time-management and problem-solving skills
- Self-motivation
- Ability to achieve results independently and as part of a team
- SharePoint 319
- Salesforce / CRM
Activities
- APIC Chapter 35 Fundraising
- Major donor developments
- The Salvation Army Rehabilitation Center / Advisory Council
Volunteer Experience
- Nevada Childhood Cancer Foundation, 02/01/19, Present, Volunteer for various fundraising event is being organized to raise money for children with cancers.
- Salvation Army Advisory Board Member, 10/01/19, Present
- BOMA Nevada Member, 02/11/19, 2023, The establishment of the Advocacy Committee positions BOMA Nevada to significantly represent our organization across various municipalities.
- Help of Southern Nevada, 2023, Present, Assisted in the distribution of various items to variety of organizations, churches, and families throughout the year.
References
- Anthony Wandick - Dir. HCA, Hospital Corporation of America
- Sherry Crosby - Dir. VHS, Valley Health System
- Theresa Cummins - VP of Sales National Accounts, Imperial Dade
- Dale Furukawa - Director of Operations, Monitoring and Compliance, Acelero Learning Centers
Timeline
Director of Client Relations
MasterCorp Commercial Services
02.2019 - 09.2023
Senior Corporate Account Representative Healthcare, Government, Education
Waxie Sanitary Supply
09.2007 - 05.2018
Diploma - General Education
Las Vegas High School
Business Software -
Trade Career Training Institute