Summary
Overview
Work History
Education
Skills
Awards
Accomplishments
Professional Experience
Timeline
Generic

Christine Sargus

Glenmont,USA

Summary

Management Analyst and Human Resources Liaison at NORAD NORTHCOM, skilled in federal HR systems and project management. Developed an onboarding application that improved new hire processing time by 68%. Expertise in stakeholder engagement and compliance, facilitating smooth operations across various teams and boosting organizational efficiency.

Overview

28
28
years of professional experience

Work History

Management Analyst & Human Resources Liaison

NORAD NORTHCOM
Peterson SFB, CO
01.2023 - Current
  • Management Analyst and Human Resources Liaison for NORAD NORTHCOM J5 Division, Strategy, Policy and Plans. Manages and administers hiring actions for civilian personnel within directorate. Executes requests for personnel action across multiple divisions. Tracks civilian and military appraisals using DPMAP. Manages manpower movement, reorganization, and restructuring actions for directorate across multiple platforms. Implemented onboarding application (MS Forms/Power BI) to expedite onboarding for directorate adopted across command accelerating onboarding time for 68% of new hires. Maintains record management system (CROSS) for J5 directorate and assures compliance with federal records regulations. Created centralized resource job aids for hiring managers to assist with hiring processes, incentive packages, hiring practices, and requirements. Serves as subject matter expert for civilian personnel actions for hiring managers across 150+ person directorate, two embassies (ODC Mexico, ODC Canada), and external agencies including FEMA and JSOC. Briefs executive leadership on human resources actions, compliance and regulation changes regularly.

Security Manager & Executive Assistant GS09

NORAD NORTHCOM
Peterson SFB, CO
01.2022 - 01.2023
  • Security Manager for NORAD NORTHCOM J5 Division, Strategy, Policy and Plans. Managed and administered security programs and procedures for classified, sensitive, or proprietary materials, documents, and equipment. Researched and implemented federal security regulations, supporting knowledge and awareness of interdisciplinary compliance requirements (finance, cyber, information technology, and trade compliance). Assisted preparing and submitting Directorate level awards for civilians including TOA, SASA, and NAA awards. Assisted with J5 Records management and Vital Records in compliance with Command Records Manager (CRM) requirements. Ensured compliance with Manager’s Internal Control Program (MICP) for federal purchases. Serves as executive assistant to NORAD-NORTHCOM J5 executive office supporting three General Officers/Flag Officers, executive team for Division of Policy, Strategy, and Plans. Maintains SharePoint content for security.

Executive Secretary GS09

MANN-GRANDSTAFF VA MEDICAL CENTER
Spokane, WA
01.2021 - 01.2022
  • Executive Secretary to the Medical Center Director. Managed administrative duties of the Medical Center Director: customer service, intense scheduling, travel coordination, government purchasing, presentations, VIP visitor coordination, official documents formatting, station-wide message editing, policy compliance review, managed calendars for multi-person teams, processed documents received for signatures/approval, scribe, timekeeping for multiple service lines, and maintaining credentialing records and HR documents. Maintained CME credit information. Assisted XO with position recruitment, salary analysis, manpower and personnel functions, eQUIP and VetPro software for credential verifications and background check processes. Served as administrator for Resource Management board including compliance checkpoint for human capital processing. Served as designated Records Manager for Executive suite, ensuring records plan kept up to date. Assisted Policy and Documents manager with editing policy and supporting policy and publications. Served as training programs compliance technician for division chiefs ensuring training and credentialing were up to date.

Executive Secretary GS08

MANN-GRANDSTAFF VA MEDICAL CENTER
Spokane, WA
01.2020 - 01.2021
  • Executive Secretary to the Chief of Staff. Managed administrative duties for Chief of Staff and Deputy Chief of Staff, which oversees sixteen medical services. Duties included customer service, intense scheduling, travel coordination, government purchasing, presentations, managing calendars for multi-person teams, management of documents received for signatures/approval, scribing, tracking and maintaining clinical appeals to the Chief of Staff, manage and maintain credentialing records and HR documents, review official policies for redundancy and technical presentation, screen meeting requests, and correspondence. Prepared OPPE/FPPE (Ongoing Professional Practice Evaluations/Functional Professional Practice Evaluations) for division chiefs (Physicians, Clinical psychologists and LIPs). Ensured criteria and documentation correlated to current requirements outlined by Joint commission and VISN standards. Maintained cyclical OPPEs and managed peer review, ran reports to obtain encounter data, prepared documentation for review of the Executive Committee of the Medica Staff (ECMS) to ascertain privileging. Ensured documentation prepared for executive review aligned with VHA Directive 1100.20, Credentialing of Healthcare Providers. Processed privilege packets for medical center director, including obtaining primary-source verification of the provider’s education, board certification, license, professional background, malpractice history and other pertinent data. Established electronic calendar system to track executive board certification expirations, board accreditations, licensure expirations, and OPPE cycles. Maintained SharePoint Site for Executive Suite.

Medical Support Assistant GS06

MANN-GRANDSTAFF VA MEDICAL CENTER
Spokane, WA
01.2019 - 01.2020
  • Advanced Medical Support Assistant, Radiology. Lead MSA, Radiology. Managed workflow for six Medical Support Assistants. Ensured scheduling compliance with Health Care Administrative Services guidelines. Customer service coordinator, quantitative reporting, resolving questions and problems that arise within the department regarding patients, referring providers, ordering providers, and staff.

Supply Technician & Government Procurement Agent GS06 STEP 04

ALCONBURY MIDDLE HIGH SCHOOL
RAF Alconbury
01.2016 - 01.2019
  • Security Clearance: Secret. Certified Government Purchase Cardholder. In charge of supply, procurement, and purchasing for Alconbury Middle High School on RAF Alconbury. Certified in defense programs for inventory, reconciliation, and disposition of government property and equipment in DPAS. Managed supply budget of $153K annually. Proficiently worked with government procurement and contracting. Facilities management alternate trained & certified on RAF Alconbury. Operate multiple maintenance schedules and consult with multiple organizations on the installation to ensure compliance with national and local regulations.

Administrative Assistant & Content Editor

EDGATE CORRELATION SERVICE
Gig Harbor, WA
01.2012 - 01.2016
  • EdGate was a correlation service company specializing in educational content for publishers, teachers, and educational administrations. The administrative position was two-fold: administrative/reception and editorial/content management. Duties included management, organization, and archival of client contracts and contract modifications. Organized outreach events offered detailed analysis of event options to management, identifying numerous companies to fulfill requirements. Manage office supplies and inventory. Skills included: a superb grasp of Microsoft Excel to transcribe and organize data sources to multiple database formats. Microsoft Office Suite certifications for re-formatting content per client requests. Transcribed educational standards data from a wide range of international sources, formatting for ingestion into a specialized database for correlation to U.S. Common Core Standards. Superior editorial skills for proofreading, digital publishing, content management, and scheduling.

Office Manager, Evolution PTSD IOP GS07 Step 3

LANDSTUHL REGIONAL MEDICAL CENTER (ARMY HOSPITAL)
Landstuhl
01.2010 - 01.2012
  • Performed administrative, clinical management, and human capital analysis functions for the intensive outpatient program for service members exposed to traumatic events or suffering from Post-Traumatic Stress at Landstuhl Regional Medical Center’s Evolution Behavioral Health Program. Performed various specialized duties of administrative officer including compliance, medical records processing to determine appropriate admissions to Evolution, disposition of patient records, maintained provider certifications and licensures. Coordinated reporting and resolving questions and problems that arise within the program regarding patients, referring providers, chains of command, and staff. Under general supervision of the NCOIC of Evolution. Performed work of considerable difficulty, responsibility, high profile, and sensitivity. Required advanced knowledge of special technical requirements, DA civilian personnel performance appraisal system (TAPES) personnel actions, military healthcare requirements and procedures, patient processing functions, and correspondence management. Knowledgeable about a variety of specialized subject matter areas, both clinical and administrative. Coordinated complex scheduling for patients and providers for dual-track programs, up to twenty patients in an 8-week cycle, and ancillary clinics. Timekeeper duties (DCPS) payroll system for division. CHCS/AHLTA clinical systems proficient with PAS Supervisor keys and provider template management.

Manager, Peterson AFB Airman’s Attic

PETERSON AFB
Colorado Springs, CO
01.2008 - 01.2009
  • Full-time volunteer manager and coordinator of Airman’s Attic. Coordinated scheduling of ten permanent employees and twenty-five temporary volunteers, consulted with public charitable organizations to distribute household goods to Airmen in need. Worked in Cooperation with Airman & Family Readiness to assess Airmen in need of supplies and furnishings. Regularly received visiting VIPs and briefed them on services provided to Airmen. Nominated Volunteer of the Year, Peterson AFB 2009. Left position when spouse transferred to Landstuhl, Germany.

Sales Support & Research Assistant

E&J SPECIALTIES, INC.
Rapid City, SD
01.2002 - 01.2005
  • Provided administrative support to three advertising specialty sales consultants in the promotional products industry. Heavy phone scheduling, internet research, product specification research, customer service, commissionable sales, network maintenance, customer database creation and maintenance, and general office duties. Left position when spouse transferred to Colorado Springs, CO.

Administrative Support Coordinator II

BAYLOR COLLEGE OF MEDICINE
Houston, TX
01.2000 - 01.2001
  • Provided Administrative support to three clinical psychologists within the department of Family and Community Medicine, including research, editing, scheduling for medical students’ rotation, and clinic management for private patients. Clinic work included billing, scheduling, insurance processing, and coding. Administrative director for lecture series: “Compassion and the Art of Medicine,” lecture class for medical students included database maintenance, catering, teaching assistance, PowerPoint presentations and travel arrangements. Left position when spouse transferred to Washington D.C.

Project Coordinator – NIH GRANT Baylor Adolescent Alcohol Project

BAYLOR COLLEGE OF MEDICINE
Houston, TX
01.1998 - 01.2000
  • A five-year federal grant project (NIH) surveyed and tracked three thousand adolescents to assess perceptions regarding substance and alcohol use. Recruited field staff, I-9 processing of field staff, scheduling staff for eleven area high schools, grant maintenance and policy compliance, generating statistical reports, and expense/travel processing. Promoted to Administrative Support Coordinator II within company.

Executive Administrative Assistant

DISTRICT OF COLUMBIA DEPARTMENT OF HEALTH – MAA OFFICE
Washington, DC
01.2002
  • Provided administrative support to the Medical Director of the Medical Assistance Administration’s Office of Quality Management. Scheduling, professional presentations, phone correspondence, federal grant administrative support, database management, and general office duties. Left position when spouse transferred to Ellsworth, SD.

Education

Master’s - Healthcare Administration

WALDEN UNIVERSITY
Minneapolis, MN
01.2020

Bachelor of Science - Kinesiology Exercise Physiology

UNIVERSITY OF HOUSTON
Houston, TX
01.2005

Skills

  • Project management
  • Technical writing
  • Federal HR systems
  • Travel coordination
  • Top secret clearance
  • Microsoft Office suite
  • Records management
  • Scheduling and resource management
  • DISS software proficiency
  • Government procurement
  • Payroll and timekeeping
  • Front-office operations
  • Personnel actions and compliance
  • Security management and regulations
  • Stakeholder engagement and project coordination
  • Medical terminology

Awards

Recipient Landstuhl Impact Award 2011: Award for excellent service and provider resiliency

Accomplishments

  • Joint Meritorious Civilian Service Award May 2025

Professional Experience

  • CERNER EHRM
  • CPRS/VISTA Trained
  • LEAF Software Trained
  • CONCUR Software Trained
  • Certified Government Purchase Card Holder
  • Certified in DPAS (Defense Property Accountability System)
  • Certified in iRAPT/WAWF (Wide Area Workflow)
  • Certified in DISS Security Clearance Training
  • CHCS/AHLTA Certified: Clinical Systems PAS Supervisor
  • DISA/DCPS Certified: Defense Information System Agency/System Payroll
  • Contributing editorial administrative assistant to medical textbook: Fundamentals of Clinical Practice by Mark B. Mengel, Warren Lee Holleman, and Scott A. Fields.

Timeline

Management Analyst & Human Resources Liaison

NORAD NORTHCOM
01.2023 - Current

Security Manager & Executive Assistant GS09

NORAD NORTHCOM
01.2022 - 01.2023

Executive Secretary GS09

MANN-GRANDSTAFF VA MEDICAL CENTER
01.2021 - 01.2022

Executive Secretary GS08

MANN-GRANDSTAFF VA MEDICAL CENTER
01.2020 - 01.2021

Medical Support Assistant GS06

MANN-GRANDSTAFF VA MEDICAL CENTER
01.2019 - 01.2020

Supply Technician & Government Procurement Agent GS06 STEP 04

ALCONBURY MIDDLE HIGH SCHOOL
01.2016 - 01.2019

Administrative Assistant & Content Editor

EDGATE CORRELATION SERVICE
01.2012 - 01.2016

Office Manager, Evolution PTSD IOP GS07 Step 3

LANDSTUHL REGIONAL MEDICAL CENTER (ARMY HOSPITAL)
01.2010 - 01.2012

Manager, Peterson AFB Airman’s Attic

PETERSON AFB
01.2008 - 01.2009

Sales Support & Research Assistant

E&J SPECIALTIES, INC.
01.2002 - 01.2005

Executive Administrative Assistant

DISTRICT OF COLUMBIA DEPARTMENT OF HEALTH – MAA OFFICE
01.2002

Administrative Support Coordinator II

BAYLOR COLLEGE OF MEDICINE
01.2000 - 01.2001

Project Coordinator – NIH GRANT Baylor Adolescent Alcohol Project

BAYLOR COLLEGE OF MEDICINE
01.1998 - 01.2000

Master’s - Healthcare Administration

WALDEN UNIVERSITY

Bachelor of Science - Kinesiology Exercise Physiology

UNIVERSITY OF HOUSTON

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