Key Holder
Joanns Fabric And Crafts
09.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Increased sales by providing exceptional customer service and product knowledge.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service levels.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
