CHRISTINE SCANLON
Round Rock,TX
Summary
Professional communicator with strong background in emergency services. Known for maintaining calm under pressure and ensuring seamless coordination during crises. Consistently reliable team player who adapts to changing situations and prioritizes effective communication and decision-making.
My goal is to learn new skills, grow from my experiences, and contribute my passions and talents into the community.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Police Dispatcher III
Austin Police Department
12.2020 - Current
- Assisted in reducing crime rates by providing crucial information to officers during investigations and patrol activities.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Contributed to officer safety by diligently checking involvement and providing background information.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Trained new police dispatchers in high stress situations - for months at a time
Alumni/Volunteer
Austin Citizen Police Academy Alumni Association
01.2020 - Current
Youth Engagement Specialist / Juvenile Supervision Officer
Williamson County Juvenile Services
01.2020 - 12.2020
- Provided direct care supervision to youth in pre- and post-adjudication facilities
- Counseled residents with Trust-Based Relational Intervention (TBRI) principles: connecting, empowering and correcting
- Performed non-violent physical restraints and handled mechanical restraint devices (handcuffs and leg shackles)
- Performed intake, admission, and release of residents along with all necessary paperwork
- Maintained a clean and safe living environment for residents and staff
Census Field Supervisor (temp)
US Census Bureau
07.2020 - 10.2020
- Supervised a team of enumerators / monitored their progress and performance / ensured quality of work is maintained
- Performed enumerator duties: going out in the field and collecting data from the public / enhanced community relations
- Trained all new enumerators / documented each team member's work status / reported work to administration
- Reviewed and submitted payroll timesheets
- Responded to team alerts and resolved problems / determined whether the matter is a performance or conduct issue
- Respected the public's privacy and maintained full confidentiality with personally identifiable information
Head Server / Head Hostess
Brooklyn Heights Pizzeria
05.2013 - 03.2020
- Managed host staff of 10+, including shift scheduling and delegation of responsibilities
- Assisted with opening the newer location in Leander: setting up interior and training all new staff
- In charge of hostess recruitment, interviewing, hiring, training, and performance evaluation
- Displayed reliable judgement in managing and controlling expenses
- Answered an average of 30+ calls per day on multi-line phone system
- Managed in-person and telephone guest inquiries, service requests, and reservations in a timely/professional manner
- Maintained friendliness, diplomacy, and tact in a fast-paced environment
- Upheld all health and safety standards to meet company policies and procedures
Legal Assistant
The McConnell Law Firm
08.2017 - 02.2018
- Managed attorneys' calendars; scheduled meetings; contacted clients, attorneys, courts, hospitals and medical offices for daily status updates
- Updated database of clients with personal info, documents, discoveries, and evidence
- Composed legal documents for attorneys, including letters, memos, reports, and court filings
- Enhanced client relationships both in person and by phone with sensitivity and confidentiality
Education
Bachelor of Arts - Psychology
Concordia University
Austin, TX12.2017
Associate of Arts - Communications
Austin Community College
Cedar Park, TX07.2016
Skills
- Data entry
- Public safety awareness
- Incident prioritization
- Information gathering
- Memory retention
- Multitasking
- Dependable and responsible
- Listening skills
- Interpersonal communication
- Crisis intervention
- Web design
- Social media
- Adobe Photoshop CC
- Microsoft
- Google Suite
- HTML coding
Accomplishments
- Awarded civilian division of the year for 2023: while severely understaffed, we managed to handle double the emergency workload along with train nearly 40% more new employees - up to normal staffing standards.
- Awarded a special incident notification: I relayed to patrol that research I ran on an unknown subject revealed his identity along with a warrant for aggravated robbery - officers then apprehended him.
Certification
- TCOLE Advanced Telecommunicator Proficiency Certification
- CPR/AED Certification
Timeline
Police Dispatcher III
Austin Police Department
12.2020 - Current
Census Field Supervisor (temp)
US Census Bureau
07.2020 - 10.2020
Alumni/Volunteer
Austin Citizen Police Academy Alumni Association
01.2020 - Current
Youth Engagement Specialist / Juvenile Supervision Officer
Williamson County Juvenile Services
01.2020 - 12.2020
Legal Assistant
The McConnell Law Firm
08.2017 - 02.2018
Head Server / Head Hostess
Brooklyn Heights Pizzeria
05.2013 - 03.2020
Associate of Arts - Communications
Austin Community College
Bachelor of Arts - Psychology
Concordia University
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