Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Office Manager
Siebert's
03.2024 - Current
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Developed and maintained successful relationships with vendors and suppliers.
Ensured that monthly statements and payments to vendors were processed in an efficient and timely manner.
Calculated hourly payroll and provided this information to company company controller.
Customer Service Representative
Arrowhead Engineered Products
08.2014 - 02.2024
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered constant flow of customer calls with minimal wait times.