Recently moved to Virginia. Hardworking and passionate job seeker with excellent interpersonal and organizational skills. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Group Fitness Manager/Instructor
Vision Sports Club
09.2008 - 05.2023
Created structured high-energy group fitness classes to promote health and wellness among diverse participants.
Developed and mentored new instructors program, improving quality and consistency of fitness classes.
Increased member retention by fostering a supportive, friendly, and motivating exercise environment.
Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
Managed scheduling and registration processes to streamline class participation, improving overall efficiency and user experience.
Started brand promotion through strategic partnerships, local events, and effective social media marketing.
Addressed and resolved member concerns professionally, maintaining a positive workout environment and high satisfaction levels.
Stayed current with industry trends by attending professional development events, applying new insights to enhance program offerings.
Human Resources Manager
Aetna U.S. Healthcare
06.1994 - 05.1998
Developed volume recruitment strategies in the Tri-State (NY, NJ, CT) area to increase company profitability and minimize turnover.
Managed employee relations issues professionally, resolving conflicts efficiently with fairness and transparency, while maintaining confidentiality at all times.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Organized and led staff orientation programs and training to promote collaboration.
Associate Employment/Training Manager
R.H. Macy & Co Inc.
11.1991 - 11.1993
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts - Psychology
State University of New York At Oneonta
Oneonta, NY
Skills
Team Management
Marketing Initiatives
Organizational Structuring
Exceptional Customer Service
Self motivated and Reliable
Outgoing and Engaging
Positive and effective interpersonal communication skills
Emergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater RichmondEmergency Recovery Coordinator/ Business Development Coordinator at Paul Davis of Greater Richmond