Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christine Sears

Wales

Summary

Dynamic Program Manager with a proven track record at Support Solutions excelling in strategic planning and team leadership. Expert in problem-solving and project management, I successfully enhanced team performance and compliance, while fostering a culture of continuous improvement. Recognized for optimizing outcomes through data-driven decision-making and effective communication.

Diligent Manger with strong background in program management. Successfully led cross-functional teams to deliver complex projects on time and within scope. Demonstrated leadership and strategic planning skills.

Overview

13
13
years of professional experience

Work History

Program Manager

Supportsolutions
05.2020 - Current
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Residential Program Coordinator

Progress Center
08.2017 - 04.2020
  • Championed a client-centered approach by actively listening to concerns, advocating for their rights, and addressing any issues promptly with respect and dignity.
  • Increased staff efficiency by creating an organized and structured shift schedule, resulting in improved service delivery.
  • Collaborated with interdisciplinary teams to develop comprehensive case management plans, ensuring clients received appropriate support and resources.
  • Conducted performance evaluations of employees, providing constructive feedback aimed at professional growth and development.
  • Managed budgets for residential programs, optimizing resource allocation while maintaining high-quality services.
  • Implemented crisis intervention strategies to mitigate conflicts or challenging behaviors while preserving a safe and nurturing living environment for all residents.
  • Ensured the safety of clients and staff through effective supervision and adherence to state regulations, minimizing incidents and accidents.
  • Upheld strict confidentiality protocols regarding client information and records per HIPAA guidelines to ensure privacy protection.
  • Streamlined administrative processes by implementing new systems that resulted in reduced paperwork burden while enhancing information sharing among team members.
  • Developed strong rapport with clients and their families by maintaining an open-door policy, fostering trust and positive relationships built on mutual respect.
  • Facilitated staff training sessions that increased team knowledge in essential areas such as crisis intervention, behavioral management, and therapeutic techniques.
  • Continuously monitored regulatory changes within the industry to ensure the residential program remained compliant with state and federal requirements.
  • Coordinated community events to promote awareness of the residential program''s mission, fostering positive relationships within the local area.
  • Enhanced client satisfaction by developing and implementing individualized program plans tailored to their specific needs.
  • Maintained accurate documentation of all client interactions as well as progress notes using electronic health record systems for ease of access during audits or reviews.
  • Established clear communication channels between staff members, clients, families, and external agencies for a more unified approach to service delivery.
  • Implemented evidence-based practices within the residential program setting to improve overall effectiveness and achieve better results for clients served.
  • Served as a liaison between the residential program and external agencies, ensuring seamless coordination of services for clients.
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
  • Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
  • Provided leadership, guidance and support to staff members.

Manager

Support Sloutions
08.2012 - 08.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

Business

Lewiston High School
Lewiston Maine
06-1987

Skills

  • Problem-solving
  • Project management
  • Detail-oriented
  • Strategic planning
  • Team leadership and direction
  • Decision-making
  • Work Planning and Prioritization
  • Flexible and adaptable
  • Good judgment
  • Quality assurance
  • Documentation proficiency

Timeline

Program Manager

Supportsolutions
05.2020 - Current

Residential Program Coordinator

Progress Center
08.2017 - 04.2020

Manager

Support Sloutions
08.2012 - 08.2017

Business

Lewiston High School

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