Christine Sears
Wales
Summary
Dynamic Program Manager with a proven track record at Support Solutions excelling in strategic planning and team leadership. Expert in problem-solving and project management, I successfully enhanced team performance and compliance, while fostering a culture of continuous improvement. Recognized for optimizing outcomes through data-driven decision-making and effective communication.
Diligent Manger with strong background in program management. Successfully led cross-functional teams to deliver complex projects on time and within scope. Demonstrated leadership and strategic planning skills.
Overview
13
13
years of professional experience
Work History
Program Manager
Supportsolutions
Lewiston, ME
05.2020 - Current
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Identified program obstacles and communicated possible impacts to team.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Residential Program Coordinator
Progress Center
South Paris, ME
08.2017 - 04.2020
- Championed a client-centered approach by actively listening to concerns, advocating for their rights, and addressing any issues promptly with respect and dignity.
- Increased staff efficiency by creating an organized and structured shift schedule, resulting in improved service delivery.
- Collaborated with interdisciplinary teams to develop comprehensive case management plans, ensuring clients received appropriate support and resources.
- Conducted performance evaluations of employees, providing constructive feedback aimed at professional growth and development.
- Managed budgets for residential programs, optimizing resource allocation while maintaining high-quality services.
- Implemented crisis intervention strategies to mitigate conflicts or challenging behaviors while preserving a safe and nurturing living environment for all residents.
- Ensured the safety of clients and staff through effective supervision and adherence to state regulations, minimizing incidents and accidents.
- Upheld strict confidentiality protocols regarding client information and records per HIPAA guidelines to ensure privacy protection.
- Streamlined administrative processes by implementing new systems that resulted in reduced paperwork burden while enhancing information sharing among team members.
- Developed strong rapport with clients and their families by maintaining an open-door policy, fostering trust and positive relationships built on mutual respect.
- Facilitated staff training sessions that increased team knowledge in essential areas such as crisis intervention, behavioral management, and therapeutic techniques.
- Continuously monitored regulatory changes within the industry to ensure the residential program remained compliant with state and federal requirements.
- Coordinated community events to promote awareness of the residential program''s mission, fostering positive relationships within the local area.
- Enhanced client satisfaction by developing and implementing individualized program plans tailored to their specific needs.
- Maintained accurate documentation of all client interactions as well as progress notes using electronic health record systems for ease of access during audits or reviews.
- Established clear communication channels between staff members, clients, families, and external agencies for a more unified approach to service delivery.
- Implemented evidence-based practices within the residential program setting to improve overall effectiveness and achieve better results for clients served.
- Served as a liaison between the residential program and external agencies, ensuring seamless coordination of services for clients.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Provided leadership, guidance and support to staff members.
Manager
Support Sloutions
Lewiston, ME
08.2012 - 08.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Business
Lewiston High School
Lewiston Maine06-1987
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership and direction
- Decision-making
- Work Planning and Prioritization
- Flexible and adaptable
- Good judgment
- Quality assurance
- Documentation proficiency
Timeline
Program Manager
Supportsolutions
05.2020 - Current
Residential Program Coordinator
Progress Center
08.2017 - 04.2020
Manager
Support Sloutions
08.2012 - 08.2017
Business
Lewiston High School