Christine Seder

• Increased resident retention by 40% while maintaining over 70% monthly retention through enhanced service and proactive engagement.
• Reversed occupancy decline, raising rates from 67% to 75% without extra funding, reaching 90% post-capital infusion.
• Reduced resident delinquency from 23% to 5.2% via tightened collection processes and proactive communication.
• Realigned on-site team to property objectives, cultivating a culture of high performance and accountability.
• Eliminated service request backlog of over 250 within 60 days, improving response times significantly.
• Led all property operations, including maintenance, leasing, collections, and evictions, aligning with investment strategy.
• Oversaw quality control for capital projects while managing vendor communications and procurement of materials.

Enhanced Google reputation score from 2.3 to 3.4 through targeted engagement and proactive issue resolution.

• Executed turnaround initiatives that eliminated financial losses and improved long-term asset performance.
• Stabilized operations through hands-on leadership and effective organizational strategies.
• Implemented policies and procedures to restore functionality and regain operational control.
• Transitioned site to new management company, ensuring continuity and minimal disruption for residents and staff.