Cooking
Christine Seigmund
Fort Lauderdale,FL
Work Preference
Summary
Accomplished Banking Professional SAFE Registered with 11+ years of experience supporting the goals and objectives of Wells Fargo Bank. Consistently achieve above average feedback ratings from senior leadership, clients, and colleagues as a result of maintaining a customer centric attitude. Proven track record prioritizing executive-level objectives and conducting diverse and confidential administrative duties. Organized financial professional aiming to fulfill AML Investigator role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.
Overview
15
15
years of professional experience
Work History
Personal Banker
Wells Fargo Bank
11.2014 - 11.2025
- Maximize sales and consistently overachieve goals through relationship management with affluent clients and small business customers and promoting products and services
- Serve as risk leader by adhering to legal regulations and the policies and procedures of the bank
- Drove client success by making partner introductions for business customers to address merchant, payroll, and credit needs
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Verified customer identity and reviewed documentation for accuracy.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Maintain a Net Promoter Score (NPS) of 90%+ by offering clients professionalism, exceptional service, and additional services when possible
- Key contributor to the Payroll Protection Program (PPP) during COVID-19 by analyzing 20 applications per day for accuracy using Small Business Lending Operations Platforms to meet all deadlines
- Strengthened efficiency of PPP workflow by completing Post Guaranty Work, Post Guaranty Service Stipulations, and Payroll Verifications using calculation valuations and PPCO
- Hand-picked to complete a mentorship program within the Small Business Segment Consultant to gain the skills and expertise of a Small Business Banker
- Built relationships with customers and assisted senior citizens to avoid financial abuse by listening and observing unique situations
Customer Experience Lead & Cashier Lead
GAP Inc. (Banana Republic)
11.2010 - 11.2014
- Ensured Banana Republic’s service standards when engaging with customers in a high-volume retail store with 17+ employees
- Improved Customer Service Survey scores from 25% to 65% by decreasing customer wait times and training staff
- Overachieved store card applications by 6X in one month through consistent recommendations to customers and assistance with the application process our store was recognized by the district for our success.
- Learned duties for various positions and provided backup at key times.
- Reduced shrink from 13.5 units per day to 5 units by prioritizing observations and partnering with other managers and loss prevention agents
- Helped customers complete purchases, locate items, and join reward programs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Associate of Science - Business Administration
Keiser University
Fort Lauderdale, FL01.2008
Skills
- Customer Satisfaction
- Communications
- Team Leadership
- Confidentiality
- Escalation Management
- Administrative Support
- Fraud prevention
- Anti-Money Laundering (AML) Bank Secrecy Act (BSA)
- Filing Suspicious Activity Reports (SARs)
- Teller support
- Cash handling
- Interpersonal skills
- Regulatory compliance
- Verbal and written communication
- Banking regulations
- Attention to detail
- Relationship building and management
- LexisNexis
- Fraud detection
- Regulatory reporting
- Transaction monitoring
- Investigative techniques
- Due diligence
Accomplishments
- Supervised team of 17 staff members.
- Recognized by my District Manager for outstanding customer service and direct feedback from customers through our surveys.
Affiliations
- American Bankers Association (ABA)
- Member, Professional Businesswomen of California
Interests
Travel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft
Timeline
Personal Banker
Wells Fargo Bank
11.2014 - 11.2025
Customer Experience Lead & Cashier Lead
GAP Inc. (Banana Republic)
11.2010 - 11.2014
Associate of Science - Business Administration
Keiser University