Christine Selke
Healthcare Administration
Albany,NY
Summary
Highly skilled and enthusiastic professional with more than 20 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
10
10
years of professional experience
Work History
Director of Clinical Operations
Albany Medical Center
Albany, NY
01.2018 - Current
- Oversight of activity in four Departments: Medicine, Pediatrics, OBGYN and Psychiatry
- Established and maintained contacts at various management levels regarding clinical operations department and specific projects.
- Developed systems and procedures for effective project management and clinical operations.
- Implemented patient mobile check in which has saved $300,000 in staff work hours in 6 months
- Implemented patient outreach system that generate $1 million dollars in revenue over two year period
- Planned and managed adherence to project budget and contracts and assisted in identification and development of scope change documents.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Practice Administrator
Albany Medical Center Hospital
Albany, NY
01.2013 - 12.2017
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Developed and updated department goals and achievements throughout fiscal year.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Monitored and notified senior management on expenditures and plans concerning budget and fiscal matters.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Reduced no shows by 5%
Practice Manager
Albany Medical Center Hospital
Albany, NY
01.2020 - 12.2013
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Managed area who saw on average 300 patients per day
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Developed policies and procedures for effective practice management.
- Provided supervision and management to team of Coordinators and support personnel.
- Addressed and remedied all patient or team member issues.
- Ordered all office supplies and kept check on inventory levels.
- Consulted with healthcare professionals on business decisions.
- Trained interns and newly hired team members on office procedures and computer system.
- Created and implemented organizational policies and procedures.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
MBA - Health Administration
Excelsior College
Albany, NY07.2016
Bachelor of Arts - Health Administration
Excelsior College
Albany, NY07.2014
Skills
- Financial Operations Oversight
- Regulatory Affairs
- Policy and Program Development
- EMR Systems
- Policies and Procedures Implementation
- Best Practices and Standards
- Operational Efficiency
- Patient Flow
- Professional Relationships
- Human Resource Management
- Problem Identification
- Resource Monitoring
- Procedural Changes
- Administrative Staff Supervision
- Creative Thinking
Affiliations
- Member of MGMA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Practice Manager
Albany Medical Center Hospital
01.2020 - 12.2013
Director of Clinical Operations
Albany Medical Center
01.2018 - Current
Practice Administrator
Albany Medical Center Hospital
01.2013 - 12.2017
MBA - Health Administration
Excelsior College
Bachelor of Arts - Health Administration
Excelsior College
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