Hi, I’m
Christine Selvy
Remote, Part-Time Customer Service Representative
Creston, IA.,IA
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain a part-time, remote position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
years of professional experience
Work History
Volt Workforce Solutions
Customer Services Representative
03.2021 - 07.2021
Job overview
- Provided day-to-day customer service needs for citizens of New York City such as inputting work orders and dispatching city staff to customers as required while providing excellent customer service.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Collected and processed public and in-house requests for information or actions that was received through the 311 Call Center.
- Educated and worked with customers to find accurate solutions.
Iowa Focus Incorporated
Provider/Direct Support Provider/Behavioral Support Technician
03.2017 - 01.2020
Job overview
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of consumers with intellectual and developmental disabilities. .
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Encouraged consumers to develop work skills and participate in social, recreational and therapeutic activities that also included one on one Special Olympics Coaching and practices to enhance interpersonal skills or develop social relationships.
- Helped consumers with shopping, cooking meals and many other activities to promote individual daily living skills (ADLs) to help enhance consumers well-being.
- Administered medications to relieve symptoms and monitor effects on clients.
- Observed clients by listening to concerns and recording observations, reporting mental health issues or unusual behavior to appropriate professionals.
Check Into Cash
Customer Service Representative
11.2011 - 11.2013
Job overview
- Provided financial transactions that best fit our customer's needs such as loan services, money orders, check cashing, or wire transfers. Provided a positive customer experience while developing and maintaining strong customer relationships.
- Performed marketing efforts within the community to build sales and grow our customer base. Performed approved collection activities, maintained customer files and point of sale system, as well as ensure accurate cash controls within the location.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash flow. Implementing in person withdraws and deposits with local bank acting as a representative of the company's banking accounts and needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
Bun-o-matic
Scheduler
01.2007 - 01.2009
Job overview
- Generated department orders and accompanying documentation.
- Used provided printed product list/order to verify and count parts, sort, organize and prioritize before packaging by team members.
- Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
- Optimized organizational processes by effectively managing crews schedules and restrictions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Monitored and optimized inventory, and reordered materials as required.
- Entered daily data in computer systems and documentation.
- Acted as first point of contact for department to communicate with management and production processes.
Michael's Foods
Microbiologist
07.2005 - 06.2007
Job overview
- Responsible for all microbiological sampling, analysis and reporting for the end to end quality.
- Adhere to safe work and laboratory practices, following Good Manufacturing Practice (GMP), maintaining sanitary conditions and ensure that product quality is maintained.
- Responsible for reporting out microbiological results and managing product and ingredient release as per Michael Foods Inc. standards.
- Perform Root Cause Analysis (RCA) for any product or environmental monitoring deviations and/or failures.
- Microbial analysis using AOAC/ISO methodology.
- Rapid microbiological analysis including polymerase chain reaction (PCR) technology.
- Categorized, communicated and identified microorganisms in order to detect any potential contamination before release of product to individuals for transportation.
Education
Indian Hills Community CollegeOttumwa, IA
GED
Southwestern Community CollegeCreston, IA
Bachelor of Science from Psychology
University Overview
- September 1998
- 3.75 GPA
- Degree is progress
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Psychology
University Overview
- 2017
- 3.5 GPA
- Degree is progress
Skills
- Customer Needs Assessments
- Loan Disbursement
- Microsoft Office
- Distribution Balancing
- Billing Adjustments and Refunds
- AMLS Procedures
- Administrative and Office Support
- Document and Records Management
- Customer Data Confidentiality
- Transaction Recordkeeping
- Policy and Procedure Adherence
- Customer Satisfaction
- Active Listening
- Customer Relations
- Microsoft Word
- Microsoft PowerPoint
- Strong Analytical and Problem-Solving Skills
- Conflict Mediation
- Critical Thinking
- Project Management Abilities
- Customer Consulting
- Adobe Systems Adobe Acrobat
- Microsoft Outlook
- Microsoft Access
- Call Center Operations
- Multi-Line Telephone Operation
- Time Management
- Recordkeeping Strengths
- Grammar
- Research
- Persuasion
- Account Management
Timeline
Customer Services Representative
Volt Workforce Solutions
03.2021 - 07.2021
Provider/Direct Support Provider/Behavioral Support Technician
Iowa Focus Incorporated
03.2017 - 01.2020
Customer Service Representative
Check Into Cash
11.2011 - 11.2013
Scheduler
Bun-o-matic
01.2007 - 01.2009
Microbiologist
Michael's Foods
07.2005 - 06.2007
Indian Hills Community College
GED
Southwestern Community College
Bachelor of Science from Psychology
Grand Canyon University
Bachelor of Science from Psychology
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