Christine Serrano
Summary
Dynamic professional with a proven track record at Bottom Dollar, excelling in customer service and workflow management. Enhanced customer satisfaction by resolving issues promptly and training staff in cash register operation. Leveraged problem-solving skills to boost efficiency and maintain productivity targets, resulting in a 20% improvement in customer retention.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Front End Supervisor
Bottom Dollar
06.2013 - 02.2014
- Supervised daily operations to ensure efficient front-end service and customer satisfaction.
- Trained new staff on cash handling procedures and customer engagement techniques.
- Monitored register performance, addressing discrepancies promptly to maintain accuracy.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Childcare Assistant
Happy Child Learning Center
01.2007 - 09.2009
- Supported daily activities for children, ensuring a safe and engaging environment.
- Assisted lead teacher in implementing lesson plans and educational activities.
- Monitored children's behavior, promoting positive interactions and conflict resolution.
- Organized materials and resources to facilitate smooth classroom operations.
- Supervised free play and other activities to keep children safe.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
Barista
Cosi, Inc Restaurant
03.2004 - 11.2004
- Prepared high-quality beverages according to standardized recipes, ensuring consistency and customer satisfaction.
- Maintained cleanliness and organization of workspace, contributing to overall operational efficiency.
- Trained new baristas on equipment usage, beverage preparation, and customer service techniques.
- Provided exceptional customer service by engaging with patrons and addressing inquiries effectively.
- Monitored inventory levels, assisting in ordering supplies to prevent shortages and maintain stock availability.
Customer Service Representative
Creative Marketing Strategies
09.1999 - 02.2004
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Enhanced customer satisfaction by providing timely support and accurate product information.
- Streamlined complaint resolution processes to improve response times and customer retention rates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Salem High School
Salem, NJ06-1999
Skills
- Customer service
- Problem-solving skills
- Cash register operation
- Workflow management
- Listening skills
- Hospitality services
Timeline
Front End Supervisor
Bottom Dollar
06.2013 - 02.2014
Childcare Assistant
Happy Child Learning Center
01.2007 - 09.2009
Barista
Cosi, Inc Restaurant
03.2004 - 11.2004
Customer Service Representative
Creative Marketing Strategies
09.1999 - 02.2004
Salem High School
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