Christine Setting

• Completed daily cleaning of ten facilities at Roseville parks and maintained each site.
• Followed safety precautions to avoid personal injury and provide safe work environment.
• Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
• Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
• Safely and effectively handled wide range of cleaning products and solutions.
• Reported issues to supervisor so effective resolutions could be put into place.
• Positively engaged with customers and maintained professional appearance as company representative.
• Followed instructions from supervisor regarding daily job tasks and duties.
• Properly handled, transported, and disposed of recycled materials.

• Knowledge of reading consumption based residential and commercial electric and water meters, record usage in a Itron FCS300 hand held computer
• Ability to operate Mobile Collector vehicle and collect AMR meter reads via electronically with laptop using Itron FCS software
• Knowledge of upload and download meter readings with Itron FCS software
• Ability to work various work orders via Cayenta MWM on laptop/iPad
• Ability to review consistency of meter readings; ensure that meters register data accurately; report unusual cases related to meter conditions, defects, suspicious conditions, or safety hazards
• Ability to troubleshoot and resolve meter reading issues pertaining to water and electric meters
• Ability to observe and report utility service problems/potential problems such as service drops and broken meters; install and replace seals and lock rings; identify and report utility meter irregularities and recommend how they can be corrected
• Knowledge to organize reading routes to accommodate new meters, update existing routes; provide addresses or route numbers for new utility billings
• Assist customers with inquiries pertaining to meter consumptions, access issues, complaints, or general questions
• Know and understand Roseville Electric Utility Billings policies and procedures, City Ordinances, and best practices
• Expert knowledge of Roseville’s demographics

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and desktop computers

• Answer telephones, direct multiple calls and take messages
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
• Compile, copy, sort, and file records of office activities, business transactions, and other activities
• Inventory and order materials, supplies, and services
• Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions
• Complete and mail bills, contracts, policies, invoices, or checks
• Process and prepare documents, such as business or government forms and expense reports
• Accounts payable, receivable, and reconcile as needed
• Service, clean, or supply restrooms
• Gather and empty trash
• Clean building floors by sweeping, mopping, scrubbing, or vacuuming
• Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
• Strip, seal, finish, and polish floors
• Notify managers concerning the need for major repairs or additions to building operating systems
• Requisition supplies or equipment needed for cleaning and maintenance duties
• Make adjustments or minor repairs to heating, cooling, ventilating, plumbing, or electrical systems
• Drive vehicles required to perform or travel to job duties including vans and industrial trucks.

• Upload into office computers all information collected on hand-held computers to business offices so that data can be compiled
• Verify readings in cases where usage appears to be abnormal, and record possible reasons for fluctuations
• Inspect meters for unauthorized connections, defects, and damage such as broken seals
• Report to service departments any problems such as meter irregularities, damaged equipment, or access issues, including dogs
• Answer customers' questions about services and charges, or direct them to customer service centers
• Update client address and meter location information
• Interact with various customers and answer questions or concerns about bills.

• Receive and respond to customer complaints
• Verify customer and order information correctly
• Check inventory records to determine availability of requested merchandise
• Review orders for completeness
• Answer phones and assist customers with questions or concerns
• Recommend merchandise or services that will meet customers' needs
• Adjust inventory records to reflect product movement
• Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing and reconciliation
• Receive payment by cash, check, or credit cards
• Issue receipts, refunds, credits, or change due to customers
• Assist customers by providing information and resolving their complaints
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, or cash register
• Greet customers and interact with the public
• Answer customers' questions, and provide information on procedures or policies
• Process merchandise returns and exchanges
• Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
• Stock shelves, and mark prices on shelves and items
• Assist customers with carry-out service as needed.