Christine Shaman
Burnsville,MN
Summary
Experienced clinical professional with proven results in leadership roles. Prioritize individuals served and committed to leading teams in high quality service delivery. Well-rounded experience in direct clinical and leadership roles with an ability to adapt, lead change efforts, and build strong relationships with internal and external partners.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Operations Director
Nexus-FACTS Family Healing
04.2023 - Current
- Provide operational and clinical oversight of certified mental health clinic specializing in intensive community-based services for children, youth and families
- Organizational leadership team member of Nexus Family Healing non-profit organization providing services in 5 states to 4,500+ youth and families each year.
- Responsible for developing and executing org-wide and agency strategic plans
- Directly supervise program manager, clinical supervisors, and intake coordinators
- Implemented change management strategies to increase employee engagement, improve retention, and diversity in leadership and clinical team roles
- Guided implementation of financial sustainability initiatives while maintaining mission-driven service delivery
- Engaged and collaborated with community stakeholders, established new contracts, facilitated service expansions
- Ensure compliance and implement policy and procedures aligned with clinic certifications (245I, CTSS, CIBHS)
- Led trauma-informed space improvement project and procedural and workflow changes underway to manage waitlist and address bottleneck issues
Executive Director of Clinical Services
JEC Miller Inc
05.2020 - 04.2023
- Executive Leadership team member of Licensed 245D Home and Community Based Services provider serving children and adults through community residential, in-home, and specialized services
- Hired in May 2020 as Clinical Director and promoted to Executive Director of Clinical Services in December 2020.
- Partnered with Dakota County Developmental Disability team on IDD Stabilization Program crisis respite service delivery including expansion of clinical team to increase number of clients served
- Developed and initiated new program and service models including positive support services, specialist occupational therapy services, and youth transition program
- Successfully hired and recruited clinical team members with expertise in co-occurring developmental disability and mental health support needs
- Cultivated change to improve clinical and program team alignment in person-centered service delivery
- Engaged teams in creative solutions when serving higher needs clients and incorporated regular debrief and consultation groups to support employee well-being
- Directly supervised clinical team in providing intensive stabilization services to children and families in their home and at licensed crisis respite and foster care sites
- Provided individual and group clinical supervision to team members pursuing clinical licensure
Mental Health Crisis Therapist
Carver County
04.2014 - 05.2020
- Provided mobile crisis response and assessment to children and adults experiencing a mental health crisis
- Completed brief diagnostic assessment and crisis evaluation to individuals experiencing suicidal or homicidal thoughts, psychosis, mood disorders, self-injury, depression, anxiety, grief and loss, substance use, or other situational stressors
- Mobile response provided in multiple settings including hospital emergency room, intensive care unit, medical clinics, schools, jails, family homes, and other community settings
- Facilitated referrals to safe and appropriate level of care such as inpatient hospitalization, in-home crisis stabilization services, outpatient mental health services, and other community services
Adult Services Supervisor
Dakota County
04.2011 - 04.2014
- Provided direct supervision to team responsible for initial screening for adult mental health case management, vulnerable adult maltreatment reports, developmental disability services, pre-petition MI/CD commitment screening, chemical dependency assessments, and housing referrals
- Utilized strength-based leadership approach to promote supportive and collaborative work environment and implemented efforts to improve quality and efficiencies in workflow
- Collaborated with DHS and other MN counties in implementation of Adult Structured Decision-Making Process in assessing and responding to adult maltreatment reports
- Active participant in county initiatives and committees including intake and assessment redesign, expansion of housing partnerships, guardianship contract oversight, resource development planning, and collaboration with social services and law enforcement
- Participated in initial internal planning for MnCHOICES Assessment roll-out and workflow across intake teams with focus on client access to the right service at right point in time
Education
Master of Science - Social Work
University of Minnesota
Duluth, MN08.2001
Bachelor of Science - Social Work
Winona State University
Winona, MN05.2000
Skills
- Coaching and Mentoring Staff
- Engaging and Motivating Teams
- Communication and Presentation Skills
- Collaboration and Partnerships
- Strategic Planning and Process Improvement
- Clinical Quality Oversight
- Tech-Savvy, Organized, and Efficient
- Knowledgeable in MnCHOICES and DD Services
Certification
Licensed Independent Clinical Social Worker
MN Board of Social Work
7/2004-current | License #15592
Clinical Licensing Supervisor
MN Board of Social Work | 11/2011-current
MN Board of Behavioral Health | 12/2019-current
Clinical Approaches
- Reflective Supervision
- Person-Centered Practices
- Mindfulness-Based Approaches
- Acceptance and Commitment Therapy
- Brief Solution-Focused Therapy
- Trauma-Informed Therapy
- Multi-Systemic Family Therapy
Additional Work History
Therapist
Christine A Shaman, LLC- 5/2013-7/2022 (Part-Time)
-Specialized in Therapy for Co-Occurring DD/MI
-Clinical Licensure Individual and Group Supervision
Developmental Disabilities Social Worker
Dakota County- 10/2001-3/2011 (Full-Time)
Mental Health Crisis Therapist
Carver County- 12/2006-3/2011 (Casual/Intermittent)
Crisis Child Protection Social Worker
Olmsted County- 8/2000-10/2006 (Casual/Intermittent)
REFERENCES
Available upon request.
Timeline
Operations Director
Nexus-FACTS Family Healing
04.2023 - Current
Executive Director of Clinical Services
JEC Miller Inc
05.2020 - 04.2023
Mental Health Crisis Therapist
Carver County
04.2014 - 05.2020
Adult Services Supervisor
Dakota County
04.2011 - 04.2014
Master of Science - Social Work
University of Minnesota
Bachelor of Science - Social Work
Winona State University
Licensed Independent Clinical Social Worker
MN Board of Social Work
7/2004-current | License #15592
Clinical Licensing Supervisor
MN Board of Social Work | 11/2011-current
MN Board of Behavioral Health | 12/2019-current
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