CHRISTINE SHAMOON
Oxford,OH
Summary
Accomplished in enhancing patient satisfaction and streamlining clinical operations, I leveraged my venipuncture expertise and exceptional teamwork skills at TriHealth. By implementing care improvements and fostering trust through compassionate patient care, I significantly contributed to positive health outcomes and efficient laboratory processes, embodying HIPAA compliance and patient safety as paramount.
Overview
15
15
years of professional experience
Work History
PHLEBOTOMIST
TRIHEALTH
McCULLOUGH HYDE HOSPITAL
11.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
Medical Assistant
TriHealth
OXFORD PRIORITY CARE
10.2020 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant /GXMO/Account and Office Manager
BETTER FOOT AND FAMILY CARE
Springdale, OH
08.2009 - 10.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Empowered patients through education on self-management techniques for chronic conditions.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Implemented care and efficiency improvements to support and enhance office operations.
Education
Certificate - GXMO
S.T.A.R.S.
Columbus, OH09-2010
Associate of Applied Science - MEDICAL ASSISTANT
Lincoln College of Technology
Springdale, OH10-2007
Skills
- Patient care
- Venipuncture expertise
- Data entry
- Patient preparation
- Medical office administration
- Staff management
- Laboratory procedures understanding
- Multitasking Abilities
- Teamwork and collaboration
- Customer service
- Specimen handling
- HIPAA compliance
Timeline
PHLEBOTOMIST
TRIHEALTH
11.2023 - Current
Medical Assistant
TriHealth
10.2020 - 02.2024
Medical Assistant /GXMO/Account and Office Manager
BETTER FOOT AND FAMILY CARE
08.2009 - 10.2019
Certificate - GXMO
S.T.A.R.S.
Associate of Applied Science - MEDICAL ASSISTANT
Lincoln College of Technology