Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christine Shelton

Yelm,WA

Summary

Dynamic Table Games Shift Manager with extensive experience at Nisqually Red Wind Casino, excelling in strategic planning and regulatory compliance. Proven track record in enhancing game performance and fostering employee relations. Adept at multitasking and delivering exceptional guest service, ensuring a vibrant gaming environment while maintaining operational integrity.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Table Games Shift Manager

Nisqually Red Wind Casino
Olympia, WA
06.2011 - Current
  • Supervised daily operations of table games to ensure compliance with casino policies.
  • Trained and mentored staff on game rules and guest service standards.
  • Coordinated shift schedules to optimize staffing levels across gaming tables.
  • Monitored game performance and addressed player inquiries or disputes promptly.
  • Enforced adherence to gaming regulations under Title 31.
  • Resolved customer complaints quickly and efficiently while adhering to company policies.
  • Coordinated table games operations, including scheduling of staff, ordering supplies, and new game installs.
  • Ensured compliance with gaming regulations and internal control procedures.
  • Evaluated employee performance through observation, coaching, counseling, and disciplinary action as needed.
  • Assisted in the preparation of budgets and forecasts related to table games operations.
  • Participated in meetings with executive team members providing input into strategic planning initiatives.
  • Managed table games personnel by handling scheduling, task delegation and employee relations.
  • Monitored card counting and suspicious behavior to proactively mitigate cheating.
  • Knowledge of upcoming promotions.
  • Report daily activities to upper management.
  • Team member evaluations and salary adjustments.
  • Office administrative work.

Assistant Shift Manager

Nisqually Red Wind Casino
Olympia, WA
08.2006 - 06.2011
  • Monitored inventory levels, restocked items as needed, and placed orders when necessary.
  • Trained new hires on company operations, policies, and procedures.
  • Collaborated with management to implement strategic improvements in game offerings.
  • Supervised daily casino operations and ensured compliance with regulations.
  • Resolved guest inquiries and complaints to enhance overall visitor experience.
  • Assisted with recruiting, interviewing, and hiring new employees.
  • Responsible for handling disciplinary actions such as verbal warnings or suspensions.
  • Facilitated communication between upper management and staff members regarding any issues that arose.
  • Completed a thorough opening and issuance of gaming equipment.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Table Games Pit Manager

Nisqually Red Wind Casino
Olympia, WA
03.2005 - 08.2006
  • Performed regular audits of chip inventory levels at each table game station, and reported table win/loss.
  • Conducted training for new dealers in accordance with departmental policies and standards.
  • Managed player rating system including tracking play history and issuing complimentary services when appropriate.
  • Assisted supervisors with daily duties.
  • Assign workstations.
  • Daily audit of fills and credits.
  • Resolved guest complaints quickly and efficiently while maintaining a positive attitude.

Table Games Floor Supervisor

Nisqually Red Wind Casino
Olympia, WA
09.2001 - 03.2005
  • Trained and mentored staff in guest service and game procedures.
  • Monitored game integrity and addressed player disputes effectively.
  • Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
  • Established and maintained banks and table limits for each game.
  • Observed tables closely to spot errors and irregularities.
  • Safeguard the gaming equipment in the assigned section.
  • Player rating and tracking.
  • Great internal and external guest service.

Table Games Dealer

Nisqually Red Wind Casino
Olympia, WA
01.1999 - 09.2001
  • Full knowledge of all table games.
  • Followed policies and procedures.
  • Engaged with players to provide a friendly and entertaining atmosphere.
  • Notified supervisors of any gaming irregularities.

Education

High School Diploma -

Yelm Hiigh School
Yelm, WA
06-1995

Skills

  • Strategic planning
  • Regulatory compliance
  • Game performance monitoring
  • Employee relations
  • Effective communication
  • Teamwork and collaboration
  • Vendor relations
  • Budget planning
  • Multitasking

Certification

  • Tribal Gaming Enterprise Management Certification with Tacoma Community College
  • Powerful Communication for Women

Timeline

Table Games Shift Manager

Nisqually Red Wind Casino
06.2011 - Current

Assistant Shift Manager

Nisqually Red Wind Casino
08.2006 - 06.2011

Table Games Pit Manager

Nisqually Red Wind Casino
03.2005 - 08.2006

Table Games Floor Supervisor

Nisqually Red Wind Casino
09.2001 - 03.2005

Table Games Dealer

Nisqually Red Wind Casino
01.1999 - 09.2001

High School Diploma -

Yelm Hiigh School

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