Christine Ashworth Shipley
Lenexa,KS
Summary
With a decade of experience in the hospitality industry, I have journey from housekeeping to leadership roles, honing my skills in cost reduction, customer service enhancement, revenue growth, and boosting employee morale. My career is drive by a passion for operational excellence and creating memorable guest experiences. I thrive in dynamic environments and am committed to continuous improvement, always aiming to exceed both guest and organizational experiences.
Overview
14
14
years of professional experience
Work History
General Manager
TownePlace Suites Marriot Hotel
05.2023 - Current
- Managing day-to-day operations.
- Revenue management, growing ADR, RevPAR, and occupancy.
- Payroll processing and timekeeping management.
- Employee relations, lowering the turnover rate by over 50%.
- . Building and maintaining LNRs.
- Ensuring brand and ownership standards are met.
- Customer service satisfaction.
- Handling all accounts payable and direct bills.
- Assisting sales with RFP responses, group bookings, and ensuring contracts are signed.
- Safety/ Risk Management
- In 2024, I increased our guest scores by 8%, and I had a record-breaking year in profits for the company.
- In 2024, for our 'bucket,' we won 1st for most Bonvoy enrollments.
- Community Service Initiatives/Involvement
Assistant General Manager (AGM)
Hilton Hampton Inn
03.2022 - 05.2023
- Handling payroll.
- Inventory
- Revenue Management/Budgeting
- Accounts payable, working with our contractors to ensure they get the work done in the appropriate manner, training the front desk, assisting with breakfast, housekeeping, and sales.
- Handling guest satisfaction, responding to reviews and complaints in a timely manner.
- Assisting with revenue management.
- Actively partnering with the GM to improve the hotel and ensure that all brand standards are followed.
- Hiring, disciplinary actions, and training of employees.
- Handling minor maintenance issues as needed.
Account Manager
AgTac Services
10.2020 - 03.2022
- Managing 10 different buildings to ensure they meet the administrators' standards of cleanliness.
- Hiring, disciplinary actions, and safety meetings with a staff of 30.
- Training all KS and MO area managers and working with corporate and regional teams to develop area training
- Payroll
- Credit card reports/ Accounting
- Labor reports.
- Inventory, budgeting.
- Attending weekly manager meetings.
Executive Housekeeping Manager
Capital Plaza Hotel
04.2019 - 07.2020
- Managing a 225-room hotel and ensuring it is cleaned and up to standard daily.
- Handling Payroll.
- Attending manager meetings,
- Labor, budget, and inventory.
- Hiring, scheduling, and disciplinary actions of 30 employees under my housekeeping staff.
- Also, assist other managers in different areas of the hotel when needed.
Front Office Manager
Country Inns & Suites
02.2018 - 12.2018
- Handling billing.
- Payroll.
- Guest Satisfaction.
- Scheduling
- Minor sales issues,
- Social Media Management.
- Handling cash and large deposits.
- Making reservations
- ADR, Revpar, Occupancy Management
Executive Housekeeper (Housekeeping Manager)
Towneplace Suites by Marriot
12.2014 - 02.2018
- I started as a housekeeper; after three months, I was promoted to supervisor/inspector and then again to housekeeping manager. Ensured that rooms and the hotel meet Marriott standards. Handling ordering, inventory, and payroll for my department. Actively partnered with the GM to improve our hotel in all areas. Passed QA with 91% on cleanliness consistently.
A Helping Hand Home Care (CNA)
Visiting Nurses Association
10.2013 - 05.2014
- I helped elderly patients with medication reminders, drove them to doctor appointments and assisted them with ADL's
Housekeeping
Sue Bee's Cleaning
10.2011 - 01.2013
- I helped cleaned houses for multiple clients, ensured they meet the owner's standards, and helped train new hires.
Education
License -
Neosho County Community College
05.2012
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Lawrence High School
01.2011
Skills
- Proficient in hospitality management
- Hospitality quality assurance
- Employee and guest mediation
- Data-driven forecasting
- Safety compliance oversight
- PEP
- FOSSE
- OPERA
- Accounts receivable management
- Implementing crisis response plans
- GOP oversight
- Eco-friendly hospitality practices
- Brand operations management
- Coordination of senior-level hospitality events
- Proficient in organization techniques
- Experienced in document creation using Microsoft Word
- Oversight of multi-million dollar hospitality budgets
- Cash flow analysis and management
- Hotel operations optimization
- Event coordination in hospitality
- Implemented training initiatives for hospitality staf
- Critical analysis abilities
- Microsoft Powerpoint
- Managing hospitality teams - Largest hospitality team managed (11-30 team members)
- Employee engagement strategies
- Property oversight
- Revenue inventory management
- Guest service excellence
- Microsoft Excel
- Cost optimization in hospitality
- Facility cleanliness management
Timeline
General Manager
TownePlace Suites Marriot Hotel
05.2023 - Current
Assistant General Manager (AGM)
Hilton Hampton Inn
03.2022 - 05.2023
Account Manager
AgTac Services
10.2020 - 03.2022
Executive Housekeeping Manager
Capital Plaza Hotel
04.2019 - 07.2020
Front Office Manager
Country Inns & Suites
02.2018 - 12.2018
Executive Housekeeper (Housekeeping Manager)
Towneplace Suites by Marriot
12.2014 - 02.2018
A Helping Hand Home Care (CNA)
Visiting Nurses Association
10.2013 - 05.2014
Housekeeping
Sue Bee's Cleaning
10.2011 - 01.2013
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Lawrence High School
License -
Neosho County Community College