Christine Shipman

Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.

• Reviewed estimate with customer and submitted to insurance company

• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services, and company information
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.
• Cross-trained and provided backup support for organizational leadership.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Reconciled daily payments and posted to accounts

• Provided direction and guidance to internal teams in order to achieve targets.
• Collaborated with operations team to provide excellent customer service and foster positive work environment.
• Coordinated with vendors, customers and internal departments to understand, monitor and communicate
• Completed weekly payroll for 16 employees.
• Resolved issues through active listening and open-ended questioning, escalating major problems to Manager
• Performed billing, collection and reporting functions for office
• Mentored office employees on proper administrative procedures and how to use programs, keeping operations consistent and efficient for maximum performance.
• Performed administrative duties and prepared operational procedures to support the shop and management
• Scheduled timely repair and routine maintenance services to minimize disruption to office production.
• Participated in operations team meetings to coordinate and assign project management tasks.
• Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Created and maintained well-organized electronic and hard copy files to support business processes.
• Worked with vendors to make purchases and reconcile invoices.
• Monitored employee productivity and optimized procedures to reduce costs.