Christine Simmons
Taunton,MA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Department Administrator
Beth Israel Deaconess Medical Center
02.2023 - 09.2024
- Plans, coordinates and administers activities for the department including developing and implementing related procedures, processes, communications, services and systems to ensure the smooth flow of administrative operations.
- Enhanced team productivity with effective scheduling and task delegation.
- Monitors the department budget projections to actual expenditures, prepares regular and ad hoc reports on operational and financial activities for senior management. Analyzes volumes and trends. Coordinates bill payment with accounts payable to ensure timely and accurate payments. Works with accounting and finance to ensure that charges are accurate.
- Manages the flow of legal documents, contracts, bills, requiring understanding of both content and procedures related to them. Transcribes and prepares routine and high-level, confidential correspondence and reports for senior management. Creates Power-Point presentations; develops and maintains spreadsheets and charts for summarizing, tracking and reporting data from various sources.
- Assisted in managing office space utilization effectively to accommodate growing workforce without compromising on functionality or comfort.
- Represents the department at meetings and serves on committees as assigned. Functions as a work-team leader with administrative staff in the department to ensure that needs are met in a timely manner. Leads and participates in interdisciplinary teams for special projects and events. Handles a wide variety of administrative activities at the discretion of the department leadership.
- Collaborated with cross-functional teams on projects that improved overall company performance.
- Functions as a senior level administrative professional, implements, oversees and coordinates the administrative functions that support a department and it’s functional areas that report to a Vice President, Chief Administrative Officer or Director. Interacts with hospital administration, leadership and staff of other departments and internal/external contacts at all levels.
- Coordinated successful events for department members, fostering team cohesion and collaboration.
- Provided support to senior management by preparing reports on department activities and achievements.
- Facilitated smooth communication between department members and external stakeholders through professional correspondence and meetings.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of policies and procedures.
- Organized training programs for new employees, accelerating their integration into the team''s workflow.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Fostered strong relationships with vendors by establishing clear communication lines, enabling prompt resolution of any issues or disputes that arose during transactions.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Managed and maintained accurate record-keeping, ensuring timely access to essential information.
Executive Assistant (Remote)
Press Ganey, Inc.
11.2021 - 01.2023
- Provides high level administrative and clerical support for the Chief Human Resources Officer and other senior Executives as directed in a timely and professional manner.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Completes registrations to attend conferences, and presentations for Executives and departments as requested. Independent handling and oversight of all details relating to conferences or off-site meetings.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Utilizes Salesforce for maintaining monthly client calls by Executives. As well as research client information in Salesforce as requested.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Project management duties as assigned
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Used advanced software to prepare documents, reports, and presentations.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Enhanced efficiency of meeting outcomes by preparing detailed minutes and action items.
- Coordinated international travel arrangements, ensuring seamless logistics for executives attending global conferences.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
Executive Assistant
Joslin Diabetes Center
09.2018 - 05.2022
- Directly supports the SVP & CMO, and VP, CO by performing all general office responsibilities, making travel arrangements, managing daily calendar, taking meeting minutes and transcribing them.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Used advanced software to prepare documents, reports, and presentations.
- Maintained strict confidentiality of sensitive information, upholding company's privacy policies and ethical standards.
- Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
- Filed paperwork and organized computer-based information.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Volunteered to help with special projects of varying degrees of complexity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Administrative Assistant
Marvin F. Poer and Company
11.2016 - 08.2018
- Performs administrative and clerical duties, including answering the telephone, processing incoming and outgoing mail, notices, filing, copying documents, data entry, etc.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Performs delinquent tax searches
- Performs tax bill payment process
- Assists in maintaining and creating appeal tracking records and appeal reports
- Assists in the preparation of compliance filings.
- Verifies that all properties have valid authorization on file with the appropriate appraisal authority
- Composes and writes business correspondence
- Compiles and types statistical reports
- Contacts internal/external clients and taxing authorities to secure information.
- Performs any other duties as assigned
Administrative Assistant II
Brigham and Women's Hospital (BWH)
06.2016 - 11.2016
- Performed duties under moderate supervision with intermediate to advanced proficiency in administrative skills
- Coordinated/Managed Surgeon's calendar and oversees & manages clinical schedules.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Ambulatory Clinic Supervisor
Boston Children's Hospital
04.2011 - 05.2015
- Interviewed, hired, oriented, trained, developed & disciplined staff as necessary
- Supervised administrative staff (20-25)
- Organized work & work processes.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Optimized appointment scheduling procedures, increasing productivity without sacrificing patient experience or quality of care.
- Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
- Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
- Promoted a positive work environment by addressing employee grievances promptly and fairly.
- Hired, trained and supervised employees to maintain team of high performers.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Attended regular meetings with hospital administrators to discuss clinic operations and policies.
Operations Manager
Boston Home Infusion
10.2007 - 02.2009
- Managed day to day operations with supervision of Intake Dept., Billing and reception functions
- Ensured compliance with JCAHO, HIPAA, company policies and procedures.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Administrative Manager, Shoulder Service
Massachusetts General Hospital
06.2004 - 10.2007
- Managed daily operations of clinic consisting of 6 attending surgeons & 1 nurse practitioner
- Scheduled surgeries for the Chief of the service.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Practice Manager, Shoulder Service
Massachusetts General Hospital
06.2000 - 05.2004
- Provided all administrative and clinical support to the practice and outpatient clinic
- Handle all interviews, performance evaluations & corrective action processes.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Team Leader, Orthopedics
Massachusetts General Hospital
10.1999 - 06.2000
- Provided direct supervision to all administrative members of the practice
- Scheduled surgeries and processed and submitted all billing encounter clinical area.
Managed Care Coordinator, Orthopedics
Massachusetts General Hospital
10.1998 - 10.1999
- Processed all referrals, processed and submitted all outpatient encounter forms
- Acted as liaison for patients in regard to insurance issues and verifications.
Education
Master's in Management - Business Management
Cambridge College
Cambridge, MA05.2002
Bachelor of Science (Business Management) - Business Management
Fitchburg State University
Fitchburg, MA05.1997
High School Diploma -
Masconomet Regional High School
Boxford, MA05.1992
Skills
Organizational Management
Document Preparation
Records Management
Meeting facilitation
Problem-Solving
Multitasking
Organizational Skills
Planning and Prioritization
Data Entry
Scheduling and calendar management
Team Collaboration
Microsoft Office
Timeline
Department Administrator
Beth Israel Deaconess Medical Center
02.2023 - 09.2024
Executive Assistant (Remote)
Press Ganey, Inc.
11.2021 - 01.2023
Executive Assistant
Joslin Diabetes Center
09.2018 - 05.2022
Administrative Assistant
Marvin F. Poer and Company
11.2016 - 08.2018
Administrative Assistant II
Brigham and Women's Hospital (BWH)
06.2016 - 11.2016
Ambulatory Clinic Supervisor
Boston Children's Hospital
04.2011 - 05.2015
Operations Manager
Boston Home Infusion
10.2007 - 02.2009
Administrative Manager, Shoulder Service
Massachusetts General Hospital
06.2004 - 10.2007
Practice Manager, Shoulder Service
Massachusetts General Hospital
06.2000 - 05.2004
Team Leader, Orthopedics
Massachusetts General Hospital
10.1999 - 06.2000
Managed Care Coordinator, Orthopedics
Massachusetts General Hospital
10.1998 - 10.1999
High School Diploma -
Masconomet Regional High School
Master's in Management - Business Management
Cambridge College
Bachelor of Science (Business Management) - Business Management
Fitchburg State University
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