Summary
Overview
Work History
Education
Timeline
Generic

Christine Sims

Greenwood,IN

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

9
9
years of professional experience

Work History

Quality Representative

Langham Logistics
04.2024 - Current
  • Complete root cause investigations, receive, document returns and follow all the way through to disposition, to meet KPI expectations.
  • Update daily trackers.
  • Complete escalations for returns that need to be completed.

Team Lead

DHL Supply Chain
12.2023 - 03.2024
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

Operations Supervisor

NGroup Performance Partners
03.2023 - 12.2023
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Team Lead

Ngroup Performance Partners
12.2022 - 03.2023
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
  • Trained new team members by relaying information on company procedures and safety requirements.

Shift Leader

Jack's Donuts
01.2022 - 12.2022
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.

Lead Line Cook

Pebble Brook Golf Club
01.2020 - 01.2021
  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
  • Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
  • Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
  • Ensured timely delivery of meals by managing line cook schedules and delegating tasks effectively during peak service hours.

Team Leader

Bureau Of Motor Vehicles (BMV)
10.2017 - 01.2020
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.

Bank Teller

Chase Bank
07.2016 - 10.2017
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Streamlined teller operations for better workflow by implementing time-management strategies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

Education

High School Diploma -

North Central High School
Indianapolis, IN
05.2014

Certification - Sanitation & First Aid

J. Everett Light Career Center
Indianapolis, IN
05.2014

Certification - CNA

J. Everett Light Career Center
Indianapolis, IN
05.2015

Timeline

Quality Representative

Langham Logistics
04.2024 - Current

Team Lead

DHL Supply Chain
12.2023 - 03.2024

Operations Supervisor

NGroup Performance Partners
03.2023 - 12.2023

Team Lead

Ngroup Performance Partners
12.2022 - 03.2023

Shift Leader

Jack's Donuts
01.2022 - 12.2022

Lead Line Cook

Pebble Brook Golf Club
01.2020 - 01.2021

Team Leader

Bureau Of Motor Vehicles (BMV)
10.2017 - 01.2020

Bank Teller

Chase Bank
07.2016 - 10.2017

High School Diploma -

North Central High School

Certification - Sanitation & First Aid

J. Everett Light Career Center

Certification - CNA

J. Everett Light Career Center

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Christine Sims