Christine Skone
Las Vegas,NV
Summary
Dynamic professional with extensive experience at Northwest Airlines, excelling in emergency procedures and customer service. Proven ability to resolve conflicts and enhance passenger experiences through effective communication and teamwork. Recognized for maintaining safety protocols and providing exceptional assistance, ensuring a comfortable and secure environment for all travelers.
Overview
34
34
years of professional experience
Work History
Tutor
CCSD
Las Vegas, NV
08.2022 - 05.2024
- Maintained records of student attendance and grades.
- Encouraged positive interaction among students during sessions.
- Identified areas where additional support was needed.
- Engaged students in hands-on activities to facilitate learning.
Flight Attendant & FA Manager
Northwest Airlines
Detroit, MI
05.1990 - 06.2005
- Greeted passengers, answered questions, and directed them to their seats.
- Responded to medical emergencies as needed during flights.
- Provided assistance to disabled passengers when necessary.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Delivered onboard customer service including food and beverage service.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Provided safety instructions to passengers prior to takeoff and landing.
- Cooperated with pilots and crew members while performing duties on board the plane.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
Skills
- Emergency procedures
- Safety protocols
- Customer service
- Passenger assistance
- Medical response
- Conflict resolution
- Team collaboration
- Onboard service
- Communication skills
- Problem solving
- Cultural sensitivity
- Passenger guidance
Timeline
Tutor
CCSD
08.2022 - 05.2024
Flight Attendant & FA Manager
Northwest Airlines
05.1990 - 06.2005
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