Christine Sloan
Brighton,MI
Summary
Results driven practice administrator proudly offering 10 years of expertise in patient relations and personnel management. Experienced in office performance metrics, scheduling appointments and overseeing budgets.
Overview
12
12
years of professional experience
Work History
Medical Practice Administrator
Michigan Dermatology Insititute
Waterford , MI
04.2023 - Current
- Created a staffing plan, built work schedules, provider templates and staff assignments, taking workload, space and equipment availability into consideration.
- Created a comprehensive training program for new employees to ensure they are knowledgeable about organizational policies and procedures.
- Created and implemented appointment types and provider schedules to ensure patient access while maximizing room utilization
- Monitored employee performance on an ongoing basis to ensure quality standards were being met.
- Resolved conflicts between staff members in an efficient manner
- Launched a new Payment Processing software which increased patient AR by providing text to pay and auto pay options
- Lauched a new texting platform which provided patient the convience of texting the practice and getting a quicker response to inquires while ensuring Hippa compliance
- Contracted, credentialed, and launched a new mid-level provider
- Provided better patient access by expanding business operating hours which resulted in 25% increase increased monthly charges
Regional Practice Administrator
Vital Skin Dermatology
Chicago IL, IL
07.2021 - 03.2023
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Planned and implemented new EHR, call center, and patient relationship systems at three locations
- Directed and approved all marketing material for the region; including website, ecommerce, provider profiles, patient registration forms, and monthly patient newsletter
- Managed the change management related to private equity acquisition
- Motivated staff by offering direction and providing constructive feedback.
- Managed the PHO relationship with Northwestern Medicine and payer contracts
- Oversaw contractual term compliance for 20 contracted staff members
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Approved biweekly and monthly payroll, CME, expense reports, and order requests
- Oversaw three locations and a team of 12 physicians, 3 APPs, 2 laser technicians, 3 aestheticians, 80 support team members and five site managers
- Recruited and hired 4 new physicians and 3 advanced practice providers
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks; while maintaining budgeted staff ratios, approving expense reports, and order requests.
Practice Manager
Northwest Dermatology Group
Southfield, MI
05.2017 - 07.2020
- Directed the transition of practice ownership change
- Rebranded the website, all print brochures
- Hosted cosmetic annual open houses which generated 100K in sales
- Managed the Beaumont and Providence staff privileges
- Managed and approved CME expenses and credits
- Provided timely staff schedules, approved time off, and managed staffing ratios
- Managed employee benefits; including health care plans and 401K
- Managed all HR relations from recruiting, hiring, conflict resolutions, PIPs, and offboarding, while keeping accurate and up to date employee files
- Recruited and hired a physician and two advanced practice providers
- Mentored and couched staff through changes and process improvement implementations
- Consulted with physician leadership to develop business strategy
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Kept updated CLIA documentation and managed CLIA inspections
- Complied with OSHA and HIPAA regulations.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
Assistant Director
Ganger Dermatology
Ann Arbor, MI
09.2015 - 06.2017
- Managed provider schedules to optimize provider utilization numbers
- Lead implementation of the beta version of ModMed's practice management platform
- Managed revenue cycle management and relationship with third party billing company
- Implemented billing procedures, audited and reconciled accounts and recorded transactions.
- Coached and guided direct reports on day-to-day operations and company policies and procedures.
- Directed special projects and daily operations
Revenue Cycle Manager
Nextservice
Ann Arbor, MI
06.2012 - 09.2015
- Developed patient collection systems; including statements, hardship review, payment plans and collections
- Kept up to date payer negotiated rates and audited for negotiated terms compliance
- Managed claims appeals and medical record request
- Liaison with the practices to improve Tier 2 denials
- Answered patient inquires regarding balance due and insurance coverage
Education
Business Administration
Eastern Michigan University
Ypsilanti, MI05.2009
Skills
- Workflow Management
- Policy and Procedure Development
- Financial Operations Oversight
- Employee Work Scheduling
- Employee Recruitment and Hiring
- Employee Supervision
- Employee Performance Evaluations
- Critical Thinking
- Hiring Medical Personnel
- Policy and Program Development
- Managing Medical Practices
- Strategic Business Planning
Timeline
Medical Practice Administrator
Michigan Dermatology Insititute
04.2023 - Current
Regional Practice Administrator
Vital Skin Dermatology
07.2021 - 03.2023
Practice Manager
Northwest Dermatology Group
05.2017 - 07.2020
Assistant Director
Ganger Dermatology
09.2015 - 06.2017
Revenue Cycle Manager
Nextservice
06.2012 - 09.2015
Business Administration
Eastern Michigan University
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