Summary
Overview
Work History
Education
Skills
Internship Experience
Timeline
Generic

Christine Smaglio

Richboro,PA

Summary

Dynamic instructional writer with a proven track record at DonorPerfect, excelling in content creation and cross-functional collaboration. Expert in developing engaging training materials and optimizing user experience, leveraging strong communication skills to enhance client satisfaction. Detail-oriented and proficient in Microsoft Office, driving successful onboarding and user education initiatives.

Overview

16
16
years of professional experience

Work History

Instructional Writer

Softwerare, Inc.
Fort Washington, Pa
01.2018 - Current
  • Conducted comprehensive review of product backlog items to acquire knowledge of release tickets.
  • Created and updated instructional articles to document software changes for user empowerment.
  • Utilized diverse communication channels, including blog posts and emails, to announce new features.
  • Collaborated with video editor to develop engaging scripts for instructional videos.
  • Analyzed support cases to identify content needs and deliver relevant documentation.
  • Consulted with UX designers to enhance product microcopy for improved comprehension.
  • Prepared client-facing and internal release notes, ensuring clarity and accuracy in communication.

Trainer/Implementation Coordinator

DonorPerfect
01.2016 - 01.2018
  • Delivered customized training on DonorPerfect software to new and existing clients, boosting user proficiency.
  • Produced training materials for webinars and the annual user conference to enhance client education.
  • Managed internal instructional documents for implementation team, ensuring consistency in onboarding processes.
  • Coordinated cross-functional collaboration among DonorPerfect teams to onboard new clients successfully.

Technical Support

DonorPerfect
01.2014 - 01.2016
  • Delivered timely technical assistance to DonorPerfect software users, resolving issues effectively.
  • Conducted comprehensive training sessions for new employees at annual conferences, enhancing product knowledge.
  • Optimized user experience through targeted support and issue resolution for DonorPerfect software.

Data Manager

A Woman’s Place
Doylestown, Pa
01.2010 - 01.2014
  • Configured and maintained multiple databases to optimize data management processes.
  • Supported grant writing and reporting efforts, showcasing strong written communication skills.
  • Cultivated donor relationships through personalized acknowledgment letters and event engagement.
  • Assisted with setup and registration of public events, ensuring seamless logistics.
  • Utilized Microsoft Office Suite for diverse administrative tasks, enhancing overall efficiency.

Education

B.A. - English Literature

Kutztown University of Pennsylvania
Kutztown, Pa
05.2010

Skills

  • Communication and interpersonal skills
  • Presentation and training expertise
  • Microsoft Office proficiency
  • Detail-oriented and quality-focused
  • Content creation
  • Project coordination
  • Cross-functional collaboration
  • Content analysis
  • Editing and proofreading
  • Salesforce experience

Internship Experience

  • A Woman’s Place
  • Development Office
  • Doylestown, Pa
  • 01/2010-05/2010
  • Conducted research and assisted in grant proposal development, gaining valuable insight into fundraising strategies and nonprofit operations.

Timeline

Instructional Writer

Softwerare, Inc.
01.2018 - Current

Trainer/Implementation Coordinator

DonorPerfect
01.2016 - 01.2018

Technical Support

DonorPerfect
01.2014 - 01.2016

Data Manager

A Woman’s Place
01.2010 - 01.2014

B.A. - English Literature

Kutztown University of Pennsylvania

Similar Profiles

CREATE PROFILE