CHRISTINE SMALLBERGER
HANNA CITY,IL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Business Manager
Central Illinois Lighting and Signs
01.2021 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Optimized inventory management, reducing waste and ensuring availability of key products.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
SBO Supervisor
OSF ST Francis Inc
03.2000 - 01.2021
- Managed team of employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Assigned tasks and established work schedules to staff to cover operational needs.
- Offered hands-on assistance to patients, assessing needs, and maintaining current knowledge of Medical billing.
- Coached employees and trained on methods for handling various aspects of complicated issues, and difficult patients.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
- Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
- Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
- Walked through department multiple times each shift to evaluate and correct issues .
- Educated staff on strategies for handling difficult patients and challenging situations.
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Oversaw daily operational performance of SBO team.
Billing Clerk
Methodist Medical Center
08.1997 - 03.2000
- Executed billing tasks and recorded information in company databases.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.
- Handled account payments and provided information regarding outstanding balances.
- Assisted with month-end closing procedures, contributing to organized and punctual financial reporting process.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Maintained confidentiality of sensitive patient information by adhering to strict privacy guidelines, upholding company's reputation for professionalism in handling personal data.
- Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in fast-paced, high-volume work environment.
- Managed invoicing and payment processing operations.
- Maintained detailed records of patient payments and billing adjustments.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Generated daily, weekly and monthly reports for billing department.
- Expedited payment collection by consistently following up on overdue accounts and sending payment reminders.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Entered and maintained billing information in company internal databases for accessibility.
- Streamlined billing processes for increased efficiency and reduced errors through meticulous organization.
- Facilitated smooth audit processes by organizing and maintaining comprehensive billing records.
- Enhanced departmental understanding of regulatory compliance issues related to billing practices.
- Enhanced team productivity by training new staff on billing software and procedures.
- Collaborated with patients to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Produced and mailed monthly statements to patients and assisted with related requests for information and clarification.
Administrative Assistant
John Pearl Insurance
08.1995 - 08.1997
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Customer Service Representative
Ruppman Technologies
07.1995 - 08.1995
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Meat Department Sales Associate
Scrivner
05.1986 - 09.1991
- Assisted in the training of new employees on department procedures, product knowledge, and customer service expectations.
- Conducted routine product checks to ensure optimal efficiency and adherence to safety regulations.
- Provided exceptional customer service by addressing concerns promptly and professionally, earning repeat business.
- Elevated customer loyalty by offering personalized service such as custom cuts, portioning suggestions, and meal planning assistance.
- Participated in regular staff meetings to discuss department goals, challenges, and opportunities for improvement.
- Streamlined order processing by maintaining accurate records of customer requests for special cuts or orders.
- Consistently met or exceeded sales targets through expert product knowledge combined with persuasive upselling techniques.
Education
High School Diploma -
Peoria High School
Peoria, ILSkills
- Analytical Thinking
- Documentation And Reporting
- Issue Resolution
- Patient Relations
- Staff Training
- Teamwork and Collaboration
Timeline
Business Manager
Central Illinois Lighting and Signs
01.2021 - Current
SBO Supervisor
OSF ST Francis Inc
03.2000 - 01.2021
Billing Clerk
Methodist Medical Center
08.1997 - 03.2000
Administrative Assistant
John Pearl Insurance
08.1995 - 08.1997
Customer Service Representative
Ruppman Technologies
07.1995 - 08.1995
Meat Department Sales Associate
Scrivner
05.1986 - 09.1991
High School Diploma -
Peoria High School
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