Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

CHRISTINE SMITH

Human Resources Generalist/Recruiter
Midland,TX

Summary

Successful Staffing Recruiter with several years of experience finding, screening and attracting applicants to open positions. Polished in conducting background and reference checks and performing direct or phone interviews with potential employees. Personable and diplomatic professional possessing refined negotiation and communication skills paired with in-depth knowledge of recruitment development.

Overview

10
10
years of professional experience

Work History

Human Resources Generalist/Recruiter Specialist

The Kent Companies
Midland, TX
08.2023 - Current
  • Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
  • Performed data entry of employee information in HRIS system for accurate record keeping.
  • Researched best practices in human resources management to identify areas of improvement within the organization.
  • Investigated employee complaints or grievances related to workplace issues or violations of policy.
  • Evaluated job applications received from potential candidates against established criteria for job qualifications.
  • Participated in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
  • Conducted background checks, reference checks and employment verification.
  • Conducted employee hiring and exit interviews.
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Assisted customer service with inbound and outbound calls regarding human resources inquiries.
  • Assisted in new hire onboarding process by coordinating background checks and drug screenings.
  • Maintained accurate records of recruitment activities within applicant tracking system.
  • Managed the full cycle recruiting process from sourcing qualified candidates to making offers of employment.
  • Ensured timely follow up communication is sent out after each stage of the recruitment process.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Contacted all job applicants to inform them of their application status.

Territory Sales Manager

Kinetico of West Texas
Midland, TX
06.2022 - Current
  • Presented products and services to prospective customers.
  • Educated customers on product features and use to provide optimal service.
  • Penetrated new markets by investigating competitor products, services and trends.
  • Discovered sales opportunities by showcasing products and services to interested clients.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.
  • Expedited resolutions to correct customer problems and complaints.
  • Analyzed potential sales opportunities and call plan.

Senior Staffing Specialist/Office Manager

HireQuest Direct
Odessa, TX
03.2022 - 06.2022
  • Met with hiring managers to identify talent needs and determine criteria for filling vacancies.
  • Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
  • Explained job duties, compensation and benefits to potential candidates.
  • Participated in local job fairs and recruitment events for prospective hiring.
  • Created and maintained positive relationships with hiring managers and HR business partners.
  • Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
  • Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
  • Provided hiring status updates to HR and managers for comprehensive oversight.
  • Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
  • Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
  • Compiled data from personnel records and prepared reports on candidate performance and qualifications.
  • Read, analyzed, and interpreted various internal and external documents and reports.
  • Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
  • Facilitated job application processes for qualified candidates.
  • Advertised and promoted open positions using social media and digital marketing procedures.
  • Ensured adherence and compliance to U.S. EEO regulations and all employment legislation.

Direct Support Person

Intandem
Olean, NY
06.2017 - 07.2020
  • Provide direct support to intellectually handicapped persons
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Followed care plan and directions to administer medications.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Transported clients to doctor's appointments and errands.
  • Tracked and reported clients' progress based on observations and conversations.
  • Recorded client status progress and challenges in logbooks and reports.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
  • Help with everyday living.

Customer Service Representative

First Energy Solutions
Fairmont, WV
07.2014 - 07.2016
  • Inbound customer service for Electric company spanning over 7 states
  • Set up and activated customer accounts.
  • Consulted with customers to resolve service and billing issues.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Organized client contracts, records and reports to strengthen traceability.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Exceeded company productivity standards on consistent basis.

Education

Associate's degree - Business Administration, Management

Jamestown Community College
01.1999

Skills

  • Candidate Screening
  • Employee Relations
  • Candidate Selection
  • Termination Documentation
  • Hiring Requirements
  • LinkedIn Sourcing
  • Recruitment Management
  • Job Offer Development
  • Pre-employment Screening
  • Team Collaboration
  • Recruiting Software Experience
  • New Hire Orientation
  • Applicant Sourcing
  • Verbal and Written Communication
  • Employment Recordkeeping
  • Employment Data Tracking
  • Client Relationship Management
  • New Hire Onboarding
  • Recruitment Strategies
  • Applicant Qualification
  • In-Person and Telephone Interviewing
  • Employee Hiring
  • Report Preparation
  • Background Checks

Timeline

Human Resources Generalist/Recruiter Specialist

The Kent Companies
08.2023 - Current

Territory Sales Manager

Kinetico of West Texas
06.2022 - Current

Senior Staffing Specialist/Office Manager

HireQuest Direct
03.2022 - 06.2022

Direct Support Person

Intandem
06.2017 - 07.2020

Customer Service Representative

First Energy Solutions
07.2014 - 07.2016

Associate's degree - Business Administration, Management

Jamestown Community College

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CHRISTINE SMITHHuman Resources Generalist/Recruiter