Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Christine Smith

Alpine,CA

Summary

Proven leader in retail management, notably with Christy’s Toy Outlet, adept at boosting sales and maximizing profitability through strategic merchandise planning and local market understanding. Skilled in customer service and inventory management, I excel in driving results by enhancing operational efficiency and fostering supplier relationships. My approach combines analytical thinking with effective communication, ensuring customer satisfaction and team productivity.

Overview

40
40
years of professional experience

Work History

Retail Store Owner / Manager

Christy’s Toy Outlet
05.2009 - Current
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
  • Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
  • Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
  • Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
  • Developed comprehensive marketing strategies to attract new customers and retain existing ones.
  • Strengthened relationships with suppliers to negotiate better pricing, improving overall profit margins.
  • Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers.
  • Adapted quickly to changing market conditions by staying informed about industry news, competitor activities, and consumer behavior shifts in real-time fashion retail trends.
  • Collaborated with other local businesses on joint events or cross-promotions that benefitted both parties involved while increasing community presence.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed day-to-day business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Manufacturer's Representative

RBIZ Associates
08.2001 - 08.2015
  • Contacted potential clients of Type industry and educated on products and services.
  • Queried potential clients to determine areas of need.
  • Identified and cultivated relationships with potential clients to boost business.
  • Answered questions, resolved issues and supported clients from initial sales conversation through delivery of order.
  • Addressed each customers' needs and wants to recommend suitable product options.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Supported customers continuously from sales process to product set-up and use.
  • Demonstrated products and specific features at customer locations and special events.

Retail Store Mamager

Toy Garden
08.2005 - 08.2007
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed store organization, maintenance, and purchasing functions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Retail Store Buyer

Play Co. Toys
09.1984 - 04.2000
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Collaborated with internal departments to better understand needs and determine purchasing requirements.
  • Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
  • Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained a comprehensive database of supplier information, including contact details, capabilities, pricing structures, and lead times.
  • Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
  • Negotiated better payment terms with suppliers, improving cash flow management for company.
  • Analyzed sales and inventory data to determine purchasing needs and reorder points.
  • Researched and identified new suppliers and vendors.
  • Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
  • Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.

Education

None - Business

San Diego State University
San Diego, CA

Skills

  • Store operations
  • Local market understanding
  • Social Media Marketing
  • Employee Scheduling
  • Merchandise planning
  • E-commerce Integration
  • Small business operations
  • Verbal and written communication
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Analytical Thinking
  • Inventory Management

Accomplishments

Managed inventory for 38 stores during my time at Play Co. Toys and was Manager of the Year .


Opened my own toy store and operated it for 15 years starting with very little financing .

Timeline

Retail Store Owner / Manager

Christy’s Toy Outlet
05.2009 - Current

Retail Store Mamager

Toy Garden
08.2005 - 08.2007

Manufacturer's Representative

RBIZ Associates
08.2001 - 08.2015

Retail Store Buyer

Play Co. Toys
09.1984 - 04.2000

None - Business

San Diego State University

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Christine Smith