Christine Sonco
Montebello,CA
Summary
Caring Success Coach with a three-year background. Exceptional expertise in academic support techniques, procedures, and plans. Skilled in establishing trust and influence in students. Wanting to become a part of student service faculty in a diverse and academically challenging 2-year or 4-year higher education institution.
Overview
5
5
years of professional experience
Work History
Success Coach Transfer Intern
Los Angeles City College
10.2023 - Current
- Created and supported Transfer workshops
- Collaborated with other departments such as TRIO, Career and CTE
- Supported with UC/ CSU/ Private applications
- Connect with campus representatives
- Hosted a 5k fundraiser for transfer student applications fees
- Take transfer students to several Southern California campus tours
- Shadowed counselors
Completion Success Coach
Pasadena City College
07.2023 - Current
- Responsible for a caseload of 746 students.
- Maintained student database and electronic records for each student contact, appointment calendar, and requirement of completion through PCC Connect and other platforms.
- Assisted students in overcoming obstacles by identifying potential barriers and creating actionable solutions.
- Act as an informed referral source and accompany students to resources as needed.
- Outreached to caseload through multiple methods of communication (phone call, email, text and through Canvas).
- Enhanced student success by developing personalized coaching strategies and setting achievable goals.
- Established trust with students through active listening, empathy, and effective communication techniques.
- Coordinated our 2nd National First Gen Day, worked with our DEI chair and applied for a grant.
- Assisted in "on the spot registration support", helped students with questions and register for classes.
- Have TA'd for College 1 course for three semesters. Lead class presentations on several topics.
FYE Success Coach
Pasadena City College
05.2022 - 07.2023
- Responsible for a caseload of 328 students.
- Maintained student database and electronic records for each student contact, appointment calendar, and requirement of completion through PCC Connect and other platforms.
- Act as an informed referral source and accompany students to resources as needed.
- Answered student inquiries and resolved problems related to curriculum and course prerequisites.
- Outreached to caseload through multiple methods of communication (phone call, email, text and through Canvas).
- Have shadowed F.Y.E Counselors Session on three separate occasions.
- Facilitated a Coach Meeting to check with fellow coaches.
- Collaborated with fellow Success Coaches to share best practices, resources, and insights for better coaching outcomes.
CTE Student Support Speacilaist
Mount San Antonio College
09.2019 - 12.2020
- Collaborated with team members to define student coursework requirements with intent to improve organizational processes; developed key performance indicators and maintained adherence to school policies
- Collaborated with consultants to develop Individualized Education Programs to increase retention and graduation rates
- Partnered with deans, counselors and additional support staff to provide students with holistic counseling support
- Conducted student survey presentations and helped team gather data in order to improve online student's accessibility
Management Assistant/Receptionist
ANJAC Fashion Buildings
01.2020 - 02.2020
- Confirmed appointments, communicated with clients and updated client records.
- Served as first point of contact to tenants and explained policies that they were expected to adhere by when applying for tenancy both over the phone and in person
- Directed incoming calls to internal personnel and routed to the best-qualified department
- Coordinated team meetings with internal and external business partners to discuss budget, project deadlines, and potential business ventures
- Conducted market research to help manage and track workflow using management information systems, querying databases, and consulting with market specialists
Guest Service Attendant
Target
01.2019 - 06.2019
- Collaborated, trained, and oversaw team members to exceed customer expectations from initial greeting through the check-out process
- Supervised team consisting of 12 team members, explained floor expectations and provided constructive feedback, resulting in higher morale and increased employee retention.
- Used discretion, leadership, and problem-solving skills to maintain store efficiency and delegated daily tasks to satisfy customer demand
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
M.Ed Educational Counseling -
University of Southern California
Los Angeles, CA05.2024
Bachelor of Arts - Sociology
University of California, Santa Cruz
Santa Cruz, CA06.2019
Associate of Arts - Sociology
Mount San Antonio College
Walnut, CA06.2017
Skills
- Proficient in Microsoft Office including, Word, Excel, PowerPoint, and Starsfish
- Group and individual instruction
- Student counseling
- Interpersonal Communication
- Higher education practices knowledge
- Administrative abilities
- Strategic planning
- School Programs Development
Accomplishments
Gilman Scholarship- 2016
Dean's List GPA 4.0 - Spring 2018
USC Impact Scholar Scholarship - Fall 2022-Present
Languages
Spanish
Native or Bilingual
Timeline
Success Coach Transfer Intern
Los Angeles City College
10.2023 - Current
Completion Success Coach
Pasadena City College
07.2023 - Current
FYE Success Coach
Pasadena City College
05.2022 - 07.2023
Management Assistant/Receptionist
ANJAC Fashion Buildings
01.2020 - 02.2020
CTE Student Support Speacilaist
Mount San Antonio College
09.2019 - 12.2020
Guest Service Attendant
Target
01.2019 - 06.2019
M.Ed Educational Counseling -
University of Southern California
Bachelor of Arts - Sociology
University of California, Santa Cruz
Associate of Arts - Sociology
Mount San Antonio College
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