CHRISTINE STANLEY
Detroit
Summary
Well rounded professional possessing excellent and diverse administrative skills and team support abilities. Proven ability to manage teams of up to seven, oversee budgets exceeding $1.9 million, and handle inventory reporting for assets valued over $2.3 million. Expertise in data entry, auditing, continuous improvement, budgeting, forecasting, and customer relations, complemented by proficiency in AR/AP, Microsoft Excel, and QuickBooks. Committed to enhancing customer service and team dynamics while driving organizational success.
Overview
12
12
years of professional experience
Work History
Office Manager(90% Remote)
AB Dynamics, Inc.
Wixom
09.2019 - 06.2023
- Streamlined office operations, enhancing productivity in $25 million+ annual revenue sales location.
- Developed monthly and quarterly financial statements, 12-week cash forecasts, and Fiscal Year Budget.
- Managed payroll reports, daily sales reporting, inventory reporting, and month-end reconciliations for balances exceeding $1 million.
- Processed accounts payables, receivables, and credit inquiries while negotiating vendor discounts exceeding 5% annually.
- Implemented strategic facilities management policies for inventory control and warehouse safety in 7,500 sq. ft. office/warehouse.
- Oversaw human resources functions including hiring, onboarding, and payroll processing for 13 employees across three states.
- Executed continuous improvements in pre- and post-sales customer service operations for accurate order processing.
- Coordinated quarterly sales tax returns in three states for business books exceeding $25 million.
Team Lead – Customer Care Admin(25% Remote)
Kistler Instrument Corporation
Novi
01.2019 - 09.2019
- Directed team of seven administrators, delivering complex reports directly to Kistler North America's President.
- Researched and distributed daily sales commission reports exceeding $200K, tracking KPIs for President and CFO.
- Coordinated hiring and training of Customer Service Administrators, managing performance and creating SOPs for all Administrative staff members.
- Verified and screened End Use Certificates while managing multiple projects and equipment rentals.
- Served as SAP Key User, providing assistance to Novi location staff on user issues.
Inside Sales Administration(In Office)
Kistler Instrument Corporation
Novi
03.2018 - 12.2018
- Cultivated professional relationships with corporate customers, managing over 400 accounts monthly.
- Achieved a 98-100% client satisfaction rating by swiftly resolving complaints.
- Contributed to over 10% year-over-year business growth through participation in four annual trade shows.
- Maintained accurate customer contact records via CRM for improved tracking and insights.
- Verified purchase orders and compiled monthly sales reports for Divisional Managers.
- Utilized SAP software for efficient quotation issuance, order entry, and invoicing processes.
- Collaborated with sales staff and divisional managers to enhance customer service levels.
Customer Service Administrator(In Office)
Kistler Instrument Corporation
Novi
06.2017 - 03.2018
- Delivered exceptional customer service regarding repair and calibration inquiries, collaborating with sales staff and technicians.
- Utilized SAP software to issue return authorization numbers for customer equipment repairs.
- Generated cost estimates while verifying incoming equipment model, serial numbers, warranty status, and required services.
- Coordinated repairs between in-house technicians, third-party service providers, and international manufacturing plants.
- Issued internal work orders and external purchase orders to streamline service processes.
Purchasing Coordinator(In Office)
Kistler Instrument Corporation
Novi
05.2017 - 09.2017
- Pioneered new procedure to promptly direct incoming parts and equipment to correct orders, departments, or personnel.
- Created and maintained purchasing logs; utilized SAP software for vendor account setup, purchase order issuance, and report generation.
- Managed purchasing and inventory levels of office and building supplies.
- Coordinated travel arrangements for over 30 Michigan employees.
Customer Service Specialist (In Office)
Preferred Brands Produce Distributors
Lincoln Park
05.2011 - 02.2017
- Billed over $6 million in annual sales through QuickBooks with precision and efficiency.
- Met daily deadlines to ensure timely delivery for over 300 customers.
- Delivered exceptional customer service across in-person, email, and phone interactions.
- Handled produce buying responsibilities during absences, including sales calculations and inventory management.
- Coordinated accounts receivable functions, resolving discrepancies and applying credits promptly.
- Managed accounts payable by sorting and posting invoices for over 100 vendors.
- Provided comprehensive administrative support to owner, buyer, and sales teams, compiling daily production summaries.
Education
Associate of Arts - Business Administration
Henry Ford College
Dearborn, MISkills
- Microsoft Office and Google Suite
- Ariba and Coupa
- Covisint and Taulia
- Zycus and QuickBooks Pro
- RFQ management
- SAMgov and E-Verifygov
- SAP and WAWF/PIEE
- Database management
- Data entry and analysis
- Vendor management
- Customer service and support
- Staff management and training
- Accounts payable and receivable
- Auditing and reporting
- Full cycle bookkeeping
- Human resources management
- Project management
- Strategic planning
- Sales tax compliance
- HazMat certification (UPS)
- Standard operating procedures (SOPs)
- Key performance indicators (KPIs)
- Team collaboration
- Organizational skills
- Time management techniques
- Verbal and written communication skills
- Attention to detail and accuracy
- Problem-solving abilities
- CRM software/SAP C4C
Volunteer Experience
Assistant to GED Instructor, Detroit Literacy Coalition, January 2012 - December 2016. Prepared lesson plans, provided instruction and tutoring, and assisted with organizing GED testing and continuous learning lessons.
Timeline
Office Manager(90% Remote)
AB Dynamics, Inc.
09.2019 - 06.2023
Team Lead – Customer Care Admin(25% Remote)
Kistler Instrument Corporation
01.2019 - 09.2019
Inside Sales Administration(In Office)
Kistler Instrument Corporation
03.2018 - 12.2018
Customer Service Administrator(In Office)
Kistler Instrument Corporation
06.2017 - 03.2018
Purchasing Coordinator(In Office)
Kistler Instrument Corporation
05.2017 - 09.2017
Customer Service Specialist (In Office)
Preferred Brands Produce Distributors
05.2011 - 02.2017
Associate of Arts - Business Administration
Henry Ford College
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