Detail-oriented and highly organized professional with extensive experience in overseeing daily operations, managing high-volume recruitment processes, and leading administrative teams to achieve organizational objectives. Adept at streamlining workflows, implementing process improvements, and ensuring compliance with industry standards and state regulations. Proven ability to deliver exceptional customer service, maintain accurate data and document management systems, and collaborate effectively with cross-functional teams. Seeking to leverage strong leadership and operational management skills to drive efficiency, enhance team performance, and contribute to organizational success.
Hi, I’m
Christine Staten
Houston,TX
Summary
Overview
12
years of professional experience
Work History
Andy Frain Services
Office Manager
09.2023 - Current
Job overview
- Manage daily office operations to ensure a streamlined workflow and effective interdepartmental communication
- Implement process improvements to enhance operational efficiency and promptly address any issues
- Oversee and facilitate the hiring process for event staff and licensed guards, managing high-volume recruitment efforts
- Organize and execute hiring events, efficiently coordinating the recruitment and onboarding of hundreds of candidates
- Facilitate background checks, I-9 approvals, badge making, and issuing of ADP Wisely Paycards as needed
- Provide comprehensive administrative support to the Business Service Manager and commercial management
- Coordinate meetings and facilitate clear communication among team members and stakeholders
- Serve as the primary contact for payroll inquiries, employment verifications, licensing, and interviews.
- Deliver professional and timely responses to ensure high levels of customer satisfaction
- Maintain and update company databases, ensuring data accuracy and compliance with industry standards
- Oversee the organization and maintenance of document filing systems, ensuring easy access to essential records while upholding confidentiality, compliance, and data security standards
- Collaborate with the Compliance Coordinator to ensure adherence to state standards and implement necessary adjustments
- Perform fingerprinting for unlicensed employees, managing the process efficiently while maintaining accuracy and confidentiality
- Train and manage an administrative team of up to six staff members
Houston Housing Authority
Assistant Manager
06.2022 - 09.2023
Job overview
- Assisted in managing daily operations, including tenant services, housing unit maintenance, and compliance with housing regulations and policies
- Served as the primary contact for tenants, addressing inquiries, resolving issues, and facilitating communication between tenants and management
- Assisted with tenant applications, renewals, and compliance with housing agreements
- Coordinated administrative functions, processed maintenance requests, managed office supplies, and supported overall housing operations
- Implemented process improvements to enhance service delivery and operational effectiveness
- Assisted with managing budgetary aspects of housing programs, tracked expenditures, processed invoices, and maintained accurate financial records
- Supported financial reporting and ensured compliance with budgetary constraints
- Ensured compliance with local, state, and federal housing regulations
- Prepared and maintained documentation and reports, including occupancy reports, maintenance logs, and compliance records
- Supported the Manager in supervising and training staff
- Fostered a collaborative work environment and provided guidance to ensure alignment with organizational objectives
- Developed and maintained relationships with community organizations, service providers, and local government agencies
- Represented the housing authority at meetings and events, advocating for community needs and promoting positive relationships
- Addressed emergency situations and tenant disputes with professionalism
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed and implemented strategies to resolve urgent issues and ensure tenant safety and well-being.
Laborers' District Council of Philadelphia
Administrative Assistant
03.2019 - 11.2021
Job overview
- Organized and executed events for the Political Action Committees and the Labor Council
- Managed logistics, vendor relationships, and ensured events met organizational goals
- Administered the quarterly distribution of wage rate information for union contractors
- Ensured timely and accurate dissemination of wage data, complying with union regulations
- Provided comprehensive support to the Business Manager, including project tracking, travel planning, correspondence handling, and meeting coordination with city officials
- Served as a key contact for internal and external communications
- Maintained the THA (Access) database, updating contractor agreements, bonds, and contact information
- Implemented procedures for dispute resolution
- Drafted and proofed correspondence, reports, and other documents
- Ensured accuracy and adherence to formatting standards
- Protected sensitive information by adhering to LIUNA protocols
- Handled operational and personnel information with discretion
- Prepared and distributed communications for the LIUNA/PAC Board, including meeting minutes and agenda packets
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated monthly distribution of agenda materials.
NU-STOP Addiction Treatment Center
Recovery Housing Operations Coordinator
01.2018 - 03.2019
Job overview
- Redesigned and streamlined documentation for policies, procedures, and processes
- Developed guidelines to ensure clarity, consistency, and compliance
- Created and managed a recovery housing tracking database
- Generated reports and identified trends to support data-driven decision-making
- Organized and participated in weekly meetings with house managers, staff, and site owners
- Facilitated discussions and coordinated action plans to address operational issues
- Built and maintained productive relationships with housing managers
- Acted as a liaison to address critical needs and resolve operational issues
- Provided updates on recovery housing operations to the Project Manager
- Monitored progress and presented recommendations for effective resolution of issues
- Implemented best practices to enhance efficiency and effectiveness within the recovery housing program
- Analyzed feedback and performance data to drive continuous improvements.
PA FACT Program
Program Manager
04.2017 - 01.2018
Job overview
- Managed program coordination and administration, including strategic planning, resource allocation, and staffing
- Ensured program activities aligned with organizational objectives
- Oversaw budgeting and ensured deliverables met established standards
- Developed and enforced administrative policies and procedures
- Conducted regular reviews to ensure compliance with regulations and address operational challenges
- Reviewed and approved contracts for services
- Managed vendor relationships to ensure cost-effective and high-quality services
- Acted as the liaison to the Board of Directors, providing reports and recommendations
- Engaged the board in policy development and fundraising initiatives
- Cultivated relationships with key stakeholders, including state and local agencies
- Leveraged partnerships to support organizational goals
- Evaluated program performance, identified areas for improvement, and implemented enhancements
- Utilized feedback and metrics to drive continuous improvement.
PA FACT Program
Office Manager
03.2015 - 04.2017
Job overview
- Supported budgeting and financial reporting processes
- Managed procurement of office supplies, including vendor selection and inventory management
- Provided administrative support to the Board of Directors, including meeting scheduling, agenda drafting, and minute recording
- Maintained office organization, including filing systems and document management
- Drafted and distributed communications
- Managed day-to-day office operations, including document reproduction and social media updates
- Identified and addressed operational challenges.
H&R Block
Customer Service Representative
02.2013 - 03.2015
Job overview
- Managed inbound calls, scheduled appointments, and matched clients with tax professionals for optimal service delivery
- Processed client payments and refunds, maintaining financial integrity and client satisfaction
- Assisted in local marketing initiatives and contributed to meeting team sales quotas.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Penncrest High SchoolMedia, PA
High School Diploma
06.2004
University Overview
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Payroll Processing
- Bookkeeping
- Document Management
- Payroll and budgeting
Timeline
Office Manager
Andy Frain Services
09.2023 - Current
Assistant Manager
Houston Housing Authority
06.2022 - 09.2023
Administrative Assistant
Laborers' District Council of Philadelphia
03.2019 - 11.2021
Recovery Housing Operations Coordinator
NU-STOP Addiction Treatment Center
01.2018 - 03.2019
Program Manager
PA FACT Program
04.2017 - 01.2018
Office Manager
PA FACT Program
03.2015 - 04.2017
Customer Service Representative
H&R Block
02.2013 - 03.2015
Penncrest High School
High School Diploma
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