Christine Stone
Rupert
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who can adapt to changing needs and consistently achieve results through efficient and empathetic service. Known for reliability and proactive commitment to meeting customer and organizational goals.
Overview
19
19
years of professional experience
Work History
Market Research Interviewer
GDCC West
04.2024 - Current
- Provided timely feedback to supervisors regarding potential issues or areas for improvement within the interview process.
- Maintained confidentiality of customer information and company procedures.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Maintained a thorough understanding of market research project objectives, consistently aligning interview techniques to support the desired outcomes.
- Utilized various survey platforms and technologies to conduct telephone, online, and in-person interviews effectively.
Customer Support Specialist
AT&T
11.2022 - 04.2024
- I worked in a specialty department as a TOBR specialist. (Transfer of Billing Responsibilities).
- I handled customers who wanted to move lines from one AT&T account to another.
- I also created new accounts and added lines of service for customers.
- I took overflow calls from other departments such as billing and tech support.
- I took payments, updated payment methods for Auto bill pay, and assisted customers with upgrading their devices and account information.
Customer Support Specialist
AT&T
11.2022 - 04.2024
- I worked in a specialty department as a TOBR specialist. (Transfer of Billing Responsibilities).
- I handled customers who wanted to move lines from one AT&T account to another.
- I also created new accounts and added lines of service for customers.
- I took overflow calls from other departments such as billing and tech support.
- I took payments, updated payment methods for Auto bill pay, and assisted customers with upgrading their devices and account information.
Account Executive
Inspiro
05.2022 - 10.2022
- I worked in the video Sales department creating new customer accounts.
Account Executive
Inspiro
05.2022 - 10.2022
- I worked in the video Sales department creating new customer accounts.
Cage Cashier
Cactus Petes Casino
04.2018 - 08.2018
- I worked in the cashier cage I did payouts for guests not just winnings.
- Cash advances cash checks cash in chips for cash also make player club cards.
Cage Cashier
Cactus Petes Casino
04.2018 - 08.2018
- I worked in the cashier cage I did payouts for guests not just winnings.
- Cash advances cash checks cash in chips for cash also make player club cards.
Account Services Representative
C3/CustomerContactChannels
06.2015 - 01.2018
- I took billing calls for COX Communications line of business.
- Handled cust billing issues, take payments, make payment arrangements, explain charges and help customer to understand their bill.
- Also, during my employment here I worked in center as well as remotely from home.
Account Services Representative
C3/CustomerContactChannels
06.2015 - 01.2018
- I took billing calls for COX Communications line of business.
- Handled cust billing issues, take payments, make payment arrangements, explain charges and help customer to understand their bill.
- Also, during my employment here I worked in center as well as remotely from home.
Case Management
Convergys
02.2011 - 05.2015
- I worked for the DirecTV. Line of business.
- This position was a remote position, working from home.
- I was in a special department where I handled up to 40 cases of customers who had ongoing technical problems.
- I was their contact person and I stayed with them during the time we worked to resolve the issue.
Case Management
Convergys
02.2011 - 05.2015
- I worked for the DirecTV. Line of business.
- This position was a remote position, working from home.
- I was in a special department where I handled up to 40 cases of customers who had ongoing technical problems.
- I was their contact person and I stayed with them during the time we worked to resolve the issue.
Night Auditor
Best Western Sawtooth Inn
10.2006 - 09.2010
- I checked guests in and out.
- Made reservations.
- Did the audit for the hotel for the night.
- Also set up the breakfast area.
- Accepted payments.
- Assisted guests with any issues they may have had.
Night Auditor
Best Western Sawtooth Inn
10.2006 - 09.2010
- I checked guests in and out.
- Made reservations.
- Did the audit for the hotel for the night.
- Also set up the breakfast area.
- Accepted payments.
- Assisted guests with any issues they may have had.
Education
High school - Education
John F Kennedy High School
La Palma, CA06.1986
Skills
- Customer engagement
- Customer service representative
- Efficient data input
- Retail sales
- Sales
- Client case management
- Cash handling expertise
- Typing
- Hospitality support skills
- Financial transaction handling
- Organizational Skills
- Research
- Customer service expertise
- Communication skills
- Technical Support
- Leadership
- Supervising experience
- Microsoft Powerpoint
- Assertiveness
Additional Information
I am able to Professionally handle a high volume of incoming calls., Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services., I have the ability to utilize and navigate multiple systems simultaneously., I am dependable. I meet or exceed company and client performance metrics., I can maintain a balance between company policy and client benefit in decision making., I am able to continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers., I have the ability to accept and embrace changes within the current business environment.
Assessments
Verbal communication, Proficient, 2022-04-01, Speaking clearly, correctly, and concisely.
Personal Information
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Timeline
Market Research Interviewer
GDCC West
04.2024 - Current
Customer Support Specialist
AT&T
11.2022 - 04.2024
Customer Support Specialist
AT&T
11.2022 - 04.2024
Account Executive
Inspiro
05.2022 - 10.2022
Account Executive
Inspiro
05.2022 - 10.2022
Cage Cashier
Cactus Petes Casino
04.2018 - 08.2018
Cage Cashier
Cactus Petes Casino
04.2018 - 08.2018
Account Services Representative
C3/CustomerContactChannels
06.2015 - 01.2018
Account Services Representative
C3/CustomerContactChannels
06.2015 - 01.2018
Case Management
Convergys
02.2011 - 05.2015
Case Management
Convergys
02.2011 - 05.2015
Night Auditor
Best Western Sawtooth Inn
10.2006 - 09.2010
Night Auditor
Best Western Sawtooth Inn
10.2006 - 09.2010
High school - Education
John F Kennedy High School
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