Christine Stoner
North Las Vegas,NV
Summary
Outgoing PBX Supervisor with experience overseeing multiple tasks, managing employees successfully, and achieving department / company projected goals.
Overview
19
19
years of professional experience
Work History
PBX Supervisor
MGM Resorts International - Mirage
Las Vegas, NV
11.2007 - 03.2020
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Collaborated with Front Desk, Engineering, Housekeeping departments to achieve program advancement.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Housekeeping Status Operator
MGM Resorts International - Mirage
Las Vegas, NV
03.2001 - 11.2007
- Served customers and followed outlined steps of service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
GED -
University of New Mexico
Albuquerque, NM08.1988
Skills
- Maintain Positive Work Environment
- Opera, Hot-Sos, 2 way radio, multi-line phone
- Verbal and Written Communication
- Staff Development and Training
- Handling Customer Complaints
- Documentation and Recordkeeping
- Decision Making
- Payroll Administration
Accomplishments
Successfully completed all MGM Leadership courses.
Timeline
PBX Supervisor
MGM Resorts International - Mirage
11.2007 - 03.2020
Housekeeping Status Operator
MGM Resorts International - Mirage
03.2001 - 11.2007
GED -
University of New Mexico