Christine Styles
Dagsboro,DE
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations, notably at Target. Skilled in complaint resolution and data entry, I excel in consultative sales, boosting customer engagement and operational efficiency. My approach has consistently led to positive feedback and improved service metrics, demonstrating a strong blend of analytical and interpersonal skills.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Target
03.1997 - 11.2022
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Wawa
03.2021 - 09.2022
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Customer Service Representative
Walgreens
06.2021 - 03.2022
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Sales and Outbound Selling
M&T Bank
01.2000 - 01.2002
- Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
- Checked and rechecked orders before packaging and shipping items.
- Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
- Balanced loads and secured items for safe and damage-free transport to destinations.
Customer Service Representative
Commerce Bank
01.1999 - 02.2000
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Trained new personnel regarding company operations, policies and services.
Personal Banker !
Mellon Bank
01.1997 - 01.2000
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Promoted financial products by maintaining excellent service offering knowledge.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Cross-sold bank products and services to meet customer needs and provide options.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Monitored customer accounts to detect irregularities or suspicious activity.
Education
Bachelor of Arts - Special Education
Rowan University
Glassboro, NJ05.1993
Skills
- Scheduling
- Complaint resolution
- Product Knowledge
- Call Management
- Data Entry
- Consultative Sales
- Account updating
- Appointment Scheduling
- Data Collection
- Money handling abilities
Timeline
Customer Service Representative
Walgreens
06.2021 - 03.2022
Customer Service Representative
Wawa
03.2021 - 09.2022
Sales and Outbound Selling
M&T Bank
01.2000 - 01.2002
Customer Service Representative
Commerce Bank
01.1999 - 02.2000
Customer Service Representative
Target
03.1997 - 11.2022
Personal Banker !
Mellon Bank
01.1997 - 01.2000
Bachelor of Arts - Special Education
Rowan University
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